Role Overview & Mandate
Executive Summary
About Kuoni Tumlare At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for...
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About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business
Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.
About the Role
To assist with the delivery of a first-class service to all Specialist Tours including MICE, Maestro and direct sales associated with Benelux, UK, and Ireland. Assisting in the management of the end-to-end process with the MICE team and Project Managers. This shall be done with a strong focus on revenue, customer satisfaction, and high quality.
Key Responsibilities
- Coordinate with the Project Manager on all phases of the project or tour (including quotation support & optimization)
- Manage and operate your own specialist tours when needed, including itinerary and revenue checks
- Join inspections & Client meetings, Upselling extra services and products where possible
- Onsite support for key MICE and specialist groups, upselling extra services and products where possible
- Source and promote high end/niche products, negotiate & collect rebates, and commissions
- Provide active and ongoing support and knowledge transfer to the Kuoni Tumlare sales organisation.
- Undertake project work as required
- Investigate and resolve service complaints issues
- Pre/Post season analysis and recommendations (coordinated with Procurement)
To Succeed in the Role, You Should Have:
- Commercially minded and Sales driven
- previous assistant Project management experience
- Proven ability to build strong customer and supplier relationships
- Language skills – English fluent and any additional language will be an advantage
- Entrepreneurial and creative approach
- Destination expertise of UK and/or Benelux region preferred
- Excellent at coordinating across a matrix organization
We Are Looking for a Person With:
- Delivering Results
- Focusing on Customers & Suppliers
- Good Communication
- Strong in project planning and management
What We Offer:
- Opportunity to work in an international environment.
- Diverse & Inclusive culture.
- Learning and training opportunities for growth.
- Dedicated Employee Engagement Activities.
- Flexible & Remote Working.
