Role Overview & Mandate
Executive Summary
Job details Location: Aberdeen, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh,...
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Job details
Location: Aberdeen, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Gibraltar, Glasgow, Leeds, Leeds Broadgate, Liverpool, London, Manchester, Milton Keynes, Newcastle upon Tyne, Norwich, Nottingham, Plymouth, Reading, Sheffield, South Coast, Watford
Capability: International
Experience Level: Senior Manager
Type: Full Time
Service Line: International supprt
Contract type: Permanent
Job description
Role Summary
The Global L&D organization has adopted an agile development approach. In this model, it retains a team of professionals who are assembled based on the project needs. Skills needed by the team include project oversight, instructional design skills and course development /programming. As projects are identified, individuals on the team are assembled based on the nature and degree of skills they possess to meet the project demands.
When acting in a project lead capacity, this person is responsible for overseeing the end-to-end design and development and/or curation of a portfolio of learning and performance solutions in the annual prioritized list of solutions committed with the business (within a function and cross-functionally).
When acting in a capacity of an ID, this person is responsible for designing and developing content of all modalities based on adult learning principles.
Some projects may combine both the project lead and ID roles for an individual.
Key Responsibilities
Business execution and continuous improvement: Senior project lead accountabilites:
- Supports the Senior Performance Solutions (PS) Lead in identifying and engaging required resources (e.g. project management, instructional design, developers, DMLS).
- Oversees the instructional design activities and development of course content by the project team through reviewing the work completed and providing guidance.
- Leads the development of project related communications, train-the-facilitator (TTF) sessions and materials and/or liasies with external vendors as required. Liaises with the deployment team as required.
- Maintains ownership of allocated projects after completion e.g. responding to member firm questions on the project when necessary.
Senior Instructional Designer accountabilities:
- Liasies frequently with instructional designers on their projects to ensure the learning and performance solutions align to adult learning principles.
- Leverage Global L&D networking channels to share ideas, best practices and content, as appropriate with instructional designers across the Performance Solutions team. Provides input and feedback on individuals providing support to Performance Solutions team in terms of job accountabilities, annual goals and performance.
- Supports the Project Execution and Resourcing Lead in staffing decisions, where appropriate and required.
Strategic Performance Consulting/Special Projects:
- Collaborate with members of the Strategic Performance Consulting team to identify innovating learning solutions that will help Global L&D achieve our key business initiatives and assist in shaping the strategiy, implementing and driving the use of these solutions cross functionally (including performance consulting, curation strategy, etc.).
Scoping activities:
- Supports the Performance Solutions Lead in scoping proposed learning and/or performance solutions and preparing the High Level Design Document and associated resource requirements ofr large or complex projects.
- Leads the scoping of proposed learning/performance solutions for small to medium complex project sna assist to prepare the High Level Design Document and associated budget requirements for approval by the Performance Solutions Lead, the Strategic Business Partner and the respective business leaxers.
- Researches internal/external content to meet the business needs.
- Idenfies opportunities to repurpose solutions cross-functionally/member firms and/or incorporate leadership/business content.
- Identify potential SMEs.
- Leads the detailed design and development activities for assigne projects:
- Supports the Performance Solutions team in identifying and engageing needed resources through the PMO.
- Provide background and contextual information to the assigned project team.
- Ensures the timely and appropriate engagement of SMEs throughout the end-to-end design and development cycle.
- Partners with PMO to ensure projects are delivered on time, on budget and meet the business needs.
- Leads the project team in identifying the most appropriate modality for the learning and performance solutions.
- Oversees the instructional design activities and development of course content.
- Leads the development of instructor briefings, trainings and liaises with external vendors as required.
- Identifies and implements the most appropriate evaluation approach for the solution.
Project Management:
- Liaise with PMO to identify and implement QA processes for project.
- Ensures alignment with key Global L&D initiatives and priorities.
- Ensures compliance with Global L&D design and development architecture and standards as well as the measurement requirements and takes corrective action as necessary.
- Ensures with PMO that critical success factors and project risks are identified and managed.
- Monitors effectiveness of Global solutions developed to identify and implement opportunities to improve efficiency/effectiveness (faster to market at a lower cost).
- Prepares required course administration guides.
Development:
- Supports Performance Solution Leads, Instructional Designers and SMEs in designing solutions by assisting in the research and gathering of solution content; providing feedback on proposed flow and sequent of content; and proposes edits to the solution contents.
- Identifies relevant interactive design alternatives for inclusion in the solution that will most effectively accomplish business objectives and learning outcomes.
- May develop content for V/ILTs/Digital/e-learning modules, videos and electronic performance solutions focused on building technical, business and leadership capabilities or a blend of these for a variety of KPMG audiences (partners to professionals from any function or level in the firm). Activities may include writing Facilitator Guides, e-learning storyboards, video/podcast scripts, performance support resources and/or marketing materials.
Team & professional leadership:
- Provides input and feedback on individuals providing support to project, in terms of job accountabilities and performance on project.
- Leverages Global L&D networking channels to share ideas, best practices and content as appropriate.
- May perform role of Performance Manager for certain Senior Developers or other more junior members of Performance Solutions team.
- Participates in internal and external forum to identify emerging trends and best practices as well as learning/performance design for potential implementation with Performance Solutions.
Relationship management:
- Maintains ongoing productive relationships with senior business stakeholders, senior level SMEs, Global L&D and offshore/onshore vendors.
Knowledge, Skills and Experience
Significant experience in:
- Adult learning design and development
- Performance solutions design and development
- Evaluation of learning solutions
- Project management
- Budget management
- Performance consulting
- Innovative instructional design, including eLearning, videos, virtual classrooms, microlearning and other modalities
- Design Thinking experience
- Performance management of direct reports
- Delivers exceptional client experiences
- Seeks insights and perspectives
- Works collaboratively and shares knowledge
- Takes ownership of development
- Organizes and structure work
- Delivers relevant solutions
- Shares knowledge
- Maintains drive and resilience
- Plans for contingencies
- Understands the broader context
- Displays confidence and passion
