Customer Services Advisor

Kirklees Council are advertising this role on behalf of Fusion Housing.

FUSION HOUSING works across Kirklees, Calderdale and Wakefield districts of West Yorkshire providing help for our communities to find and maintain housing through legal advice, employment support, learning opportunities, supported accommodation and local food bank provision.

As a CUSTOMER SERVICES ADVISOR you will undertake initial assessments to identify the needs of our clients. You will provide information and advice to assist and empower the customer to resolve their problem. You will provide guidance to clients with housing, financial and support needs and may be required assist with benefit claims and budgeting. You will need an awareness relating to housing advice and homelessness and have good customer service skills.

You must also have strong communication skills and the ability to work in a busy, fast paced environment with a commitment to helping vulnerable people.

The role includes:

• Assessing client needs and working to identify appropriate support/advice provision.
• Being non-judgemental and supportive to client needs.
• Managing people’s expectations; being open and honest about the options available to them.
• Working with people from different parts of the community, understanding cultural and individual differences and how this affects their housing need.
• Having a knowledge of housing systems and an awareness of working with people who may struggle with their mental/physical wellbeing, substance use, homelessness.
• Working in a small team that is committed to learning and development.

If you feel the role is something that fits your experience, we look forward to hearing from you.

TO APPLY FOR THIS ROLE

Applicants must either submit a CV and a covering letter explaining why they are applying for the post and their suitability, addressing all criteria on the employee specification OR they can complete our online application form via the Fusion Website.

Job description, employee specification and guidance notes for applicants are available to download from the Fusion Website.

Please email your CV and covering letter to HR@fusionhousing.org.uk, enquiries about the role can also be sent to this address

CLOSING DATE: 10am Monday 6th March 2023

INTERVIEWS: Week commencing 13th March 2023.

As an employee of Fusion Housing, all successful applicants benefit from the following:

• 30 days annual leave; 2 Floating Days; statutory bank holidays (all pro-rata for P/T staff)
• Flexible working
• 5% employer pension contribution
• 30-minute paid break per day
• Pension salary sacrifice scheme
• Sick pay scheme
• Inclusive maternity and parental policies and pay
• Health Cash Plan
• Access to counselling helpline
• Access to corporate KAL membership
• Health and wellbeing and fun organisational staff away days
• A full range of staff and peer support networks

Fusion Housing has a commitment to safeguarding children and adults at risk and will ensure that all its policies reflect this. This recruitment is taking place under our Equality, Diversity and Inclusion Policy and Procedures.

An enhanced DBS check will be required.