The Customer Account Administrator

We are currently working with a Global Certification Body for a Customer Account Administrator to join their successful team of individuals.

The Customer Account Administrator will report to the Customer Service Manager in BA UK.

Key Responsibilities and Accountabilities:

• To provide dedicated Customer Service support to Customers in the UK portfolio, both Key Customers and non-key and to execute the various processes relating to your assigned customers from Service Inquiry to Invoice.
• To lead the project work and proactively support the project team in provision of services to UK customers: KCM, Planners, Finance, PMAN, technical leads, Auditors, UK Management.
• To ensure all necessary information of your responsible Customers are complete, accurate and timely in IT operating systems (like NGPS and Oracle Finance) so that the processes (from inquiry to delivery stages) can be executed properly & different reports can be generated accurately.
• To support the business as needed with progressing enquiries to invoice to certificate issue as well as follow ups.
• To ensure that all Certificate information is correct, up to date and expiry dates are noted well in advance so all required processes occur before re-issue is due.
• To work closely with Planners to ensure that all audits/training courses are delivered on time and all slippage issues are identified & resolved.
• To ensure that customer invoices are paid within a reasonable timeframe. Necessary supports should be provided to the Credit Control Team to help them collect long outstanding debts.
• To achieve the KPIs for the identified key processes defined by UK management team.
• Data Cleaning-Check and verify the accuracy and completeness of data and ensure that the data in the in-house systems are updated and accurately captured in these systems.

Position Qualifications

Skills & Experience Set:

• Knowledge of the Management System certification process - training for the right candidate will be provided.
• Strong skills in using Microsoft suite of products: Word, Excel, PowerPoint, Outlook, Sharepoint.
• Highly organised and ability to maintain view of priorities during periods of change and volume challenges.
• Solution oriented - ability to understand the range of technical aspects of accreditation.
• Be able to maintain effective relationships with existing clients, ensuring their needs are met.
• Ability to manage time prioritise tasks and work under pressure in a fast paced environment.
• Business Development experience in sales and negotiation will be an advantage.

Personal Attributes:

• Accepts Responsibility: Willing and able to bear the explicit and implicit responsibilities of the role, making decisions, being accountable.
• People Skills: Able to build productive working relationships with customers and internal personnel based on respect and good rapport – listens well,
• Judgment: Able to evaluate information quickly, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense; proactively seeks assistance and help earner that later.
• Organised: Well prepared and organised; carries out all responsibilities and action items in a purposeful way.
• Proactive: Proactive rather than reactive; able to avoid mistakes that could/should be anticipated.
• Attention to Detail orientated.

Job Type: Full-time

Salary: £27,000.00-£30,000.00 per year

Benefits:

• Company car
• Company pension
• Flexitime

Schedule:

• Flexitime
• Holidays
• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Administrative: 1 year (required)

Work Location: In person