Internal Sales Advisor

We’re looking for an enthusiastic and driven Internal Sales Advisor to join our team in Jewson High Wycombe (HP12 3TA)!

This is a great opportunity for an individual to join the team; really driving our sales as well as demonstrating great customer service. You’ll be the face (and voice!) of the business, often the first point of contact a customer has with us. You’ll chat with customers throughout the day, both on the phone and in branch, helping them find the materials they need for their projects and converting these into orders. This is an essential role within the branch network and an important support to the whole branch team.

Our branch is in a great location within busy Cressex Business Park in the heart of High Wycombe, so this is a role that will keep you busy with customers, current and prospective!

We are open to considering anyone for this role, ideally merchant/construction sales experience is desired, but training is provided where needed. We are looking for someone who is a team player, has a willingness to learn and enthusiasm to thrive within our team!

Is this role right for me?

First and foremost, we always want to recruit great people that really understand our values and ways of working. So, if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit! Some specific experience we are looking for:

• Working within a Builders Merchants would be extremely beneficial, but not necessary!
• Working in a sales role, with a flexible and proactive approach
• Passion for delivering great customer service and leading by example
• A good level of IT literacy
• The ability to organise and manage workload well

Hours of Work: 7:00am-17:00pm Monday to Friday and 8:00am-12:00pm every other Saturday

What will I be doing?

As an Internal Sales Advisor, you’ll get the opportunity to build relationships, negotiate prices and generate sales each day, along with handling cash transactions, placing direct sales orders, organising delivery times and keeping customers informed once their orders are placed – all while giving the customer a fantastic service. Your day-to-day duties will include:

• Getting to know our products and services to maximise all customer interactions
• Developing new customer accounts and lapsed accounts
• Assisting and advising customers face to face at our trade counter and via phone
• Supporting branch management and the wider team
• Build strong, effective relationships with customers and suppliers, managing feedback accordingly
• Ensuring all customer orders are fulfilled in a timely fashion
• Following plans to continuously improve customer experience

Are Jewson and Saint-Gobain an Inclusive employer?

We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Store discount
• Wellness programme

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Application question(s):

• Please provide a valid email address which we can contact you on.

Work Location: One location

Reference ID: GBR10900