Official Specifications
Role Overview & Mandate
Executive Summary
Permanent 40 Hours Salary Excellent...
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Permanent
40 Hours
Salary
Excellent
Country
U.K
What you will be doing...
Jet2holidays Legal Claims Team Leader, based at Holiday House in Leeds City Centre.
Our Jet2holidays Legal Claims Team Leader will effectively manage and lead the Legal Claims Executives team and handle escalated tasks relating to Jet2holidays injury and illness claims, to minimise cost to the business. Providing support to GM – Regulatory & Litigation, Legal Services Manager and Legal Reclaims Team Leader on a daily basis.
What will you do in the role?
Our Jet2holidays Legal Claims Team Leader will effectively manage and lead the Legal Claims Executives team and handle escalated tasks relating to Jet2holidays injury and illness claims, to minimise cost to the business. Providing support to GM – Regulatory & Litigation, Legal Services Manager and Legal Reclaims Team Leader on a daily basis.
What will you do in the role?
- Read, assess and make decisions on escalated claims, as a direct supporting function to the GM – Regulatory & Litigation and Legal Director
- Investigate costs incurred by the business to see if contributions can be made from external parties where they are at fault
- Conducting & implementing a regular audit programme on the Legal Claims team to ensure process is being followed, errors rectified, to understand gaps in knowledge & ascertain any team training requirements
- Liaise with internal teams and third-party suppliers for the purpose of general claims management
- Closely work with the company’s brokers, insurers and their loss adjusters in respect of claims management
- Reporting of regular data in respect of Jet2holidays Legal Claims to various business areas.
- Reporting on claims progress to contractors and agents alike, as well to Hotel’s insurers and lawyers, as required
- Dealing with any serious notifications we receive (legionnaires/outbreaks) and liaising with relevant business areas, such as Risk & Safety, Operations, Insurers and External Lawyers
What are the key skills/experience you’ll already have?
- Excellent numeracy and literacy skills
- Excellent communication skills, both written and verbal
- A team player as well as the ability to work on own initiative
- Ability to work to deadlines and under pressure
- Flexible & Adaptable
- Excellent Attention to detail
- Positive ‘can do’ attitude
- ABTA experience, preferably in a customer service or operational capacity, or claims handling is desirable
What can we offer you?
We have been recognised as one of the Top 50 Best Places to Work in the UK in 2022 on Glassdoor and offer our valued colleagues a range of benefits including: -
- Hybrid working – we’re in the office on Tuesdays, Wednesdays and Thursday
- Competitive salary, with annual pay review
- Contributory pension scheme
- 26 days holiday (plus Bank Holidays)
- 3 x salary life assurance
- Generous Discretionary Profit Share Scheme
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Cycle to Work Scheme
- Buy or Sell Annual Leave
- Access to Mental Health First Aiders
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 11 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
#LI-Hybrid
Division
Jet2holidays
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Commercial Teams
Careers Dept
Head Office
Careers Team
HR, Legal & Company Secretarial
Business Area
Head Office and Support Functions
Team
Legal & Company Secretarial
Jet2holidays Legal Claims Team Leader | Jet2holidays
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