Role Overview & Mandate
Executive Summary
Customer Services Advisor Based at our state-of-the-art head office and distribution centre on the...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
Customer Services Advisor
Based at our state-of-the-art head office and distribution centre on the outskirts of Preston, James Hall & Co. Ltd. have been established for over 150 years proudly serving communities across the north of England as supplier and distributor to over 600 SPAR stores.
We are proud to be one of the biggest employers in Lancashire with over 3000 colleagues who represent our core values of passion, enterprise and family every single day.
Hours
38 hours per week over 4 days. Between the hours of 6.00am - 6.30pm. Includes around 1 in 7 full weekend
About the Role
We have an exciting opportunity to become part of our brand-new inhouse team of customer service helpdesk advisors here at James Hall & Co. Our aim is to provide and deliver a fantastic service to our current and potential retailers as well as suppliers and the public. The role will also include an out of hours support service that will be delegated out on a rota basis.
Here’s What You Can Expect to be Doing
You will provide excellent first line support by dealing with customer issues, enquiries and complaints keeping customer satisfaction at the core of everything you do.
You will help to problem solve incidents, provide prompt updates and speedy resolutions. You will walk customers through the problem-solving process, following up to ensure resolution and full customer satisfaction. Other duties and responsibilities include
Dealing with all inbound and outbound calls in a timely manner- Use problem solving skills to attempt to resolve incidents where possible
- Communicate with customers and internal teams using Email, Microsoft Teams, Telephone and Face to Face
- Accurately record and manage incidents, including liaising with internal and 3rd party teams and providing prompt updates to users
- Help establish us as a company known for excellent customer service
A Few Things About You
Good customer service skills- Basic IT skills
- Ability to work under pressure
- Excellent communication skills
Why us?
Here are some of the benefits that you can take advantage of as an employee of James Hall & Co. Ltd.
Company Doctor – We care about the health and wellbeing of our people. That is why you will have access to our company doctor with the ability to book appointments directly.
Free On-site Parking - You don’t have to worry about paying for parking or getting from your car to the office as our site boasts a secure car park with over 1000 spaces.
Holidays – Everyone needs a break so as an employee of James Hall & Co. Ltd. you will receive our enhanced holiday package of 22 days holidays per year plus bank holidays (unless otherwise stated). Holiday entitlement increases with continuous service every two years
Learning & Development – We want all of our colleagues to reach their full potential. That is why you will benefit from our in-house learning and development team who will provide you access to fully funded accredited training and industry recognised qualifications.
Grocery Aid – We understand the importance of mental health. We work with the national charity Grocery Aid to provide all colleagues a 24/7 helpline service that is free, independent and confidential. Grocery Aid also offer a wide range of other fantastic services to support you when you need it.
We also offer staff discount, cycle to work scheme and our famous Christmas Hamper!
