Cleaner and Housekeeper

We have numerous roles in our clients new building which will cover a variety of shift patterns from AM,PM to late shifts up to 7 days a week ,to ensure the standards of cleaning in this new state of the art building at a premium level.

Job Purpose & Context:

The purpose of this role is to help ISS become the world’s greatest service organisation by providing excellent service performance through high standards of cleaning.

Key Responsibilities:

Business Management:

Ø Take responsibility for your work and actionsto show you care

Ø Demonstrate honesty to show respect to your colleagues, the client and your work

Ø Ensure you show entrepreneurship by taking corrective action where necessary

Ø Deliver a quality service through your day to day actions

Ø Set high standards for yourself and strive to achieve them

Ø Pay attention to detail.

Ø Have full knowledge of work areas and follow schedules as required.

Ø Daily, weekly and periodic tasks are carried out as requested

Ø Demonstrate full working knowledge of all relevant equipment and materials.

Ø Co-operate with requests from client and managers, giving assistance where necessary

Ø Manage own time effectively by prioritising tasks and understanding the urgency of certain requests

Ø Highlight any facilities-related issues to line management and/or service desk, ensuring the customer’s work environment and experience is always at the forefront of our daily activity

Ø Ensure that service levels are being met or exceeded.

HSEQ:

Ø Encourage a safer culture for everyone in the organisation in everything you do, every time you do it

Ø Share stories of good safety behaviour with your Line Manager

Ø Use all equipment correctly and safely at all times in accordance with training received

Ø Fully understand Risk Assessments, Method Statements and COSHH

Ø Work safely at all times giving due consideration for the safety of others

Ø Report any accidents, near hits and cases of ill health to the Line Manager

Ø Assist the company during investigations of accidents and safety related incidents

Ø Notify line management of safety training needs

Ø Assist the business in improving safety systems and performance through co-operation and communication

Ø Observe clients and ISS safety rules at all times and promote good safety habits

Client Rapport:

Ø Pro-actively look for ways to delight the client

Ø Be aware of how you can impact the customers work journey by understanding the key touchpoints in a building

Ø Read the customers signals; know the customer and understand when to engage

Ø Communicate with the customer; project a positive image, listen and check their satisfaction

Ø Support the customer; anticipate their needs and make it easy for them

Ø Make a difference; do the unexpected and make it personal

Ø Make it right; take ownership and find a solution

Ø Develop a good working relationship with the client

Ø Ensure a high level of satisfaction from visitors, clients, employees, partners and directors

People Management and Development:

Ø Project a positive image and be a role model for others

Ø Provide support to train new staff members

Ø Provide support to other team members on work related issues

Ø To attend training as required

This list is not exhaustive and is subject to change and / or addition and a flexible approach is therefore required.

PERSON SPECIFICATION:

Qualifications:

Ø Good standard of general education

Ø A good level of spoken English and an ability to read English at a basic level

Experience:

Ø Previous cleaning and or housekeeping experience essential

Skills:

Ø Ability to go the extra mile

Ø Calm, professional and focused approach

Ø Ability to work under pressure

Ø Effective personal time management essential and good organizational skills

Ø Desire to be your best self

Ø Ability to work as part of an effective team

Ø Ability to communicate and work effectively with customers, employees and teams

Attributes:

Ø A high-level focus on the achievement of total customer satisfaction

Ø A high level of flexibility and a positive attitude to innovation and change

Ø Commitment to the ongoing success of the business

Ø Solution focused

Job Type: Permanent

Salary: £10.90 per hour

Benefits:

• On-site parking

Schedule:

• Day shift
• Every weekend
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Milton Keynes: reliably commute or plan to relocate before starting work (required)

Experience:

• Cleaning: 1 year (required)

Shift availability:

• Day shift (preferred)
• Night shift (preferred)

Work Location: In person

Application deadline: 21/04/2023
Reference ID: Cleaners required with outstanding pride in their work
Expected start date: 24/04/2023