Official Specifications
Role Overview & Mandate
Executive Summary
Hos Intrum vil du udvikle dig ved at gøre en forskel – på såvel højt plan som i et internationalt...
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Hos Intrum vil du udvikle dig ved at gøre en forskel – på såvel højt plan som i et internationalt miljø. Og dét i en bekræftende kultur, hvor din indsats tæller.
Do you enjoy speaking to people?
Do you enjoy being part of a team who likes to exceed expectations?
Do you find it rewarding helping customers, making a difference to those who find themselves in difficult circumstances?
Do you like to work hard, with integrity and honesty but enjoy having fun at the same time?
We’re Intrum UK an award-winning, industry-leading credit management and financial services provider who, due to substantial business growth, are seeking people just like you to join our dedicated team in our office in Bolton.
About you and the role:
- You are a caring, honest and engaging individual
- First point of contact for customers taking inbound and outbound telephone calls
- Create a spark, build a rapport – whatever it takes to create those positive customer experiences
- Asking questions, listening to customers, demonstrating an understanding and empathy to generate appropriate and fair solutions
- Good numeracy and literacy skills to help break down some of the complexities around financial products and solutions
- Take ownership of your actions, look at things from the customers point of view ensuring they are not disadvantaged
- Strive to not only meet but exceed key performance indicators around call quality and compliance. Adhering to all compliance regulations procedures
- Always motivated to improve, supported by our excellent coaching and development schemes and people.
- Able to use different systems, accurately reflecting conversations and the outcome
We will provide all the necessary training and equipment for you to perform your role. Additionally, you will receive regular support from your manager to help you through your journey with Intrum UK. You can also expect:
What You’ll Receive
- A starting salary of £21,319.69 with OTE up to £26,152.00 (subject to performance)
- 30 days holiday including bank holidays, with the ability to buy more or sell back entitlement
- Enjoy your Birthday on us, an extra day off day off to celebrate
- A structured continuous training and mentoring for personal development / progression
- Excellent discounts on travel, entertainment groups and many high street retailers
- Contributory workplace pension scheme
- Hybrid working - after the first 8 weeks in the office, once you are up to speed you have the chance to blend your work between the office and home for better work life balance. Our offices are based in Horwich, Bolton
So if you are fluent in English, have a good attention to detail and are able to communicate clearly with customers then Intrum UK may be for you. We’re seeking ambitious individuals with a strong work ethics and good time management skills – if this sounds like you, please don’t hesitate and contact us on:
More about Intrum UK
Intrum UK is one of the largest credit management companies in the UK. We are part of a group of companies that employs over 10,000 people in 24 countries across Europe, plus Latin America (Brazil). We help clients and their clients to manage their financial liabilities through ethical and affordable collection services.
Our people care about treating our customers fairly and we care about our people. They understand the impact our work has across society; setting high standards and leading the way to a sound economy.
We are one of the UK's fastest growing credit management companies and are accredited with the highly acclaimed gold standard by Investors in People and Investor in Customers. We also received the industry accolade for "Best Place to Work" in 2022.
Additional information
As part of our employment process, applicants will subject to a credit check and a criminal records check. You should not be bankrupt, have any outstanding county court judgments on your credit file, or have more than two registered defaults.
Intrum UK is an equal opportunities employer.
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