Role Overview & Mandate
Executive Summary
International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in...
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International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.
About the role
Are you an empathetic listener?
Are you also looking to use your critical thinking skills?
International SOS is currently recruiting a Customer Service Executive to join its team of Operations, Medical and Security experts based in London, Chiswick.
Key responsibilities
Customer Service Executive Responsibilities:
- Support and assist members with healthcare and security queries
- Ensuring clients’ medical situations and treatment are handled with utmost professionalism and care, by booking appointments, authorizing treatments or handling policy claims
- Assess situations, co-ordinate care and communicate logistics across the world
- Collaborate with a team of doctors, nurses, security and operations experts in a fast-paced environment.
About you
In order to be successful as a Customer Service Executive you will need:
Excellent communication skills (verbal and written)- Critical thinking and organisational skills to handle a variety of situations
- A passion to help people, and natural empathetic approach
- An appreciation for the importance of data protection and privacy; the ability to take ownership to protect data and process integrity.
- Confidence in using Microsoft Office
- Experience as a Customer Service Executive in a contact centre or similar environment would be beneficial
- Educated to A’ Level or Degree level with an interest in Healthcare, World Politics or International Security is preferred
Benefits
Benefits -Customer Service Executive:
Starting Salary is £27,600 per annum, eligible for overtime allowances and salary increases based on performance- Structured career development track, with opportunities for progression
- Shifts are 3 days on, 4 days off weekly
- 18 days annual leave increasing with service, UK Bank Holidays and the option to buy additional annual leave
- A day’s leave for your birthday
- Private health care, dental cover, pension scheme, life insurance, paid volunteering day
- Subsidised staff cafeteria and free tea, coffee and fruit
- Discount schemes (Cycle2work, season ticket loans, gym discounts)
- Access to our Employee Assistance & Employee Support Programme
- Access to Chiswick Business Park Enjoy Work events
Start date Customer Service Executive: 5th June 2023 (flexible)
International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2023.
We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support. Our success is the result of diverse ideas, skills and cross-cultural understanding.
At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.
International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2023.
