Official Specifications
Role Overview & Mandate
Executive Summary
We are excited to welcome Telephone Interviewers to join our dedicated Call Centre team from the comfort of your own home!...
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We are excited to welcome Telephone Interviewers to join our dedicated Call Centre team from the comfort of your own home! You’ll hit the ground running to help provide customer service support to InMoment customers and clients by adding your own personal touch.
With the projects and initiatives ahead, the role demands smart, hardworking, and bilingual speakers to hop on board. You will be calling and collecting data in a user-friendly and professional manner by phone. This is an entry level position with the opportunity to launch your career in a fun tech environment in the booming CX space.
THE OPPORTUNITY
We are looking to recruit client-focused, professional telephone interviewers to work a variety of morning, afternoon, and early evening shifts.
Customer Service experience is preferred, but not required as full training is provided. However, applicants must have a confident telephone manner, a can-do attitude, great communication skills and a good eye for detail.
Customer Service experience is preferred, but not required as full training is provided. However, applicants must have a confident telephone manner, a can-do attitude, great communication skills and a good eye for detail.
If you are successful, your role as a Telephone Interviewer will involve carrying out customer satisfaction research on behalf of our clients, with NO selling involved.
There will be an immediate start for successful applicants.
CASUAL WORKER KEY RESPONSIBILITIES
- Conduct all work within the MRS, MRQSA, Inmoment standards and client requirements.
- Maintain a professional and client focused approach at all times.
- Record all data accurately and efficiently.
- Promote an environment conducive to high quality data collection.
- Adhere to QMS, Data Protection and local privacy agreements.
- Maintain clear and timely communication with your Project Supervisor at all times.
- Support the management team in maintaining and improving the efficiency of the Telephone Unit.
- Support, promote and maintain Health and Safety Standards.
- Refer any suggestions or concerns to your Project Supervisor or a member of the Management Team.
HOURS: Shifts are made available and allocated on a weekly basis although hours cannot be guaranteed. Wherever possible, we do ask for a minimum of 3 shifts per week.
If you are looking for flexible home working hours, please talk to us.
SKILLS, KNOWLEDGE AND EXPERTISE
- Successful candidates must speak and understand one of the following languages to a native level:
- English, Arabic, Russian, German, Swiss-German, Austrian-German, Dutch, Greek, Polish, Flemish, French, Swedish, Danish, Norwegian, Finnish, Czech, Hebrew, Japanese, Korean, Thai, Vietnamese, Cantonese, Mandarin, Malayalam, Bengali, Punjabi, Oriya, Kannada, Tamil, Hindi, Marathi, Telugu, Gujarati, Turkish, Kurdish, Italian, Portuguese, Brazilian-Portuguese, Spanish and Catalan.
- Must have permission to work in the UK by the start of their employment. Proof of eligibility to work in the UK will be required.
HIGHLY WELCOMED SKILLS
- Prior experience working in a customer service role would be great!
- Strong ability to learn new technology and ramp-up quickly.
- Positive and energetic phone skills, excellent listening skills and good writing skills.
- Tech savvy, this is a tech company after all!
APPLICANTS MUST HAVE:
- A quiet place to work
- Have access to a laptop or desktop computer with a broadband connection
- A UK phone number to accept incoming calls (This would be at no additional cost to you)
At InMoment, diversity and inclusion is at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests and backgrounds foster a stronger and more creative work environment.
We thank all those who apply, however, only candidates selected for an interview will be contacted.
About InMoment
InMoment's Experience Improvement (XI) approach goes beyond traditional customer experience (CX) management and combines data, technology & industry expertise.
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