Operations Manager - InHealth Reporting

Job title: Operations Manager- InHealth Reporting

Salary: Competitive

Hours: Monday-Friday, 37.5 hours a week.

Location: Waterloo London with some home working and additional InHealth site visits as required to support business needs

Introduction:

InHealth Group provides a range of diagnostic services to more than 4 million patients each year. Within the InHealth group, the reporting service line is growing, and has the objective of being a UK leader in on-site and tele-reporting services.

As the Operations Manager, you will be a key member of the Reporting team, and responsible for the delivery of our safe, effective and industry leading reporting services. You will join a diverse team of highly skilled and passionate individuals all sharing our core value of ‘Making Healthcare Better’. As a People Manager, you will mentor and develop your team to deliver on our vision to make healthcare better.

This is an exciting opportunity to join a growing and cutting-edge area of healthcare, where radiology meets the latest in digital technology.

About us:

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 3 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.

What you will do:

In your role as Operations Manager, your skills and expertise will provide leadership and operational know-how which delivers our customers’ requirements and develops our service further.

In particular, you will be responsible for leading the team that ensures the successful operational delivery of reporting services which:

• Meet contractual and quality KPIs, with reports delivered on time and to a high standard.
• Match the reporting demand with the supply of Radiologists both in our internal teams and external subcontractors.
• Provide support to the reporters (Radiologists and Radiographers) so that they have everything they need to be able to provide a high-quality efficient service.
• Plan the future delivery of this service, which is expected to grow significantly in the coming months and years.

By adopting an approach of continuous improvement, you will deliver our business objectives, expand our reporting activity in line with budget and never lose sight of patient and customer satisfaction. You will also lead on operational management of the Service Delivery Team and build great relationships with our customers.

What you are responsible for:

This is an exciting opportunity to join and lead a growing and cutting-edge area of healthcare, where radiology meets digital technology.

Operations

• Ensuring the service delivers the highest standard and meets expectations of our customer
• Successfully planning, owning, and implementing operational projects as and when required (in conjunction with the Head of Ops).
• Running regular contract management meetings with our third-party reporting providers to monitor peer review compliance and raise any incidents or complaints.
• Ensuring the Service Delivery Team have the resources, assets and processes in place to deliver an effective service
• Resolving malfunctions in our reporting platform (Biotronics) as soon as possible and investigating root causes to avoid repeat incidents.
• Setting, monitoring and achieving rigorous performance management targets
• Producing daily, weekly and monthly reports for the Head of Operations as and when required.
• Developing relationships with customers where required including but not limited to; Radiology Managers, PRC, referring clinicians, and Reporting Radiologists and Radiographers.
• Maintain and monitor operational issue logs / trackers, identify themes, and implement solutions.

People Management

• Ensuring sufficient employee resource availability through effective planning.
• Specifically working with reporters to ensure that the supply of reporting capacity matches reporting demand from our customers.
• Provide support to the reporters so that they have everything they need to be able to provide a high-quality efficient service.
• Developing immediate staff members by providing coaching and mentorship.
• Delivering an annual appraisal process which incorporates a personal development plan for each team member, builds capabilities to match or exceed roles, and encourages progression.
• Maintaining up-to-date training, appraisal and PDP records for the team.
• Working with team members to build a culture that fosters engagement, productivity, clinical excellence and customer satisfaction.

Quality and Governance

• Support InHealth Reporting’s Quality and Governance team to:Effectively implement appropriate policies and procedures

Respond to clients in relation to incidents and complaints where necessary.
Oversee creation of feedback and training materials for radiologists and radiographers

We are looking for someone who is:

• An experienced leader who can motivate, encourage and communicate with staff and colleagues across a multi-disciplinary team.
• Organisational and time management skills that enable you to prioritise conflicting demands and delegate tasks appropriately.
• Someone who turns plans into actions and successful results.
• A commercially aware individual with creative thinking.
• Someone who recognises and promotes desired behaviours to support their team to achieve success.
• A skilled and confident written and verbal communicator.
• (Not essential) Educated about CQC requirements, Health & Safety, Infection Control, the Data Protection Act and Caldicott Principles.

You should apply if you have the below experience:

• Working in a similar level management role.
• Setting departmental objectives and plans.
• Building business and commercial relationships at different levels.
• Overseeing budgets and delivering against targets.
• P&L, customer and facilities management.
• Supporting personnel to achieve success.
• Using information management systems.

What can InHealth offer you?

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• Operations management: 1 year (preferred)

Work Location: One location