Role Overview & Mandate
Executive Summary
Company Description Ibis London Earls Court, part of the Accor group of hotels, provides guests with a warm welcome, spacious and...
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Ibis London Earls Court, part of the Accor group of hotels, provides guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline. Currently the hotel is gearing up for a full refurbishment of the 504 bedrooms, Food & Beverage outlets and all public areas creating a new combo hotel with 2 brands operating in both the midscale and economy segments. We are looking for an experienced operator who wants be part of this amazing project supporting and being involved during the refurbishment and repositioning of the hotel over the next 2 years. The transformation of our Food & Beverage spaces will be from a functional breakfast buffet & traditional hotel restaurant with a “pub-style” bar to an on-trend premium-casual social hub and eatery across the first floor of the hotel with a further street level artisan café & deli.
Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits.
Our mission is to make the impossible possible to realise your dreams.
POSITION OVERVIEW
The Night Auditor welcomes all guests and takes care of them from arrival through to departure.
They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.
They ensure a smooth and secure environment to all the guests during the night.
MAIN RESPONSIBILITIES
Duties
- To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Ensure security procedures are maintained according to policy.
- Report any safety hazards in the area.
- All complaints to be handled promptly and efficiently.
- Attend and participate in training sessions provided.
- Ensure the correct welcome is given to all callers.
- Ensure the correct welcome is given to all guests.
- Complete all audit tasks as specified by the Night Auditors checklist.
- To answer, as promptly as possible, all incoming calls.
- Ensure reports are distributed.
- Ensure all cash and credit is handled with related paperwork.
- To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
- Process wake-up calls.
- Ensure necessary handover of information is passed on to the oncoming shift.
- Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
- Perform any other duties within the employee’s range of competence as required by management.
- Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
Health & Safety
- Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
- Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
- Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel.
- Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
- Work cohesively in conjunction with the hotel’s rehabilitation program, as required.
- Be fully conversant with departmental fire and evacuation procedures.
- Is responsible for the security of people and property in the area under his/her remit.
PERKS FOR YOU:
- Employee benefit card offering discounted rates at Accor worldwide
- Free and delicious meal breaks on duty
- Complimentary stays in UK and North Ireland
- Friends & Family discounts
- 50% food discounts in our restaurants
- Pension Scheme
- Eye Test Vouchers
- Staff Uniforms Provided
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
