Customer Services Officer

37 hours per week, Permanent

Other benefits: private medical insurance, Employee Discounts, defined contributions pension scheme, Life Assurance, 28 days annual leave each year, with an option to increase this in certain circumstances

This is an exciting time to join our team! We’re a charitable housing association providing homes and services for customers in Cambridge and the surrounding areas (for more information please see www.hhs.org.uk).

We have a fantastic opportunity for someone with Customer Services experience to take on a wide and varied role delivering high quality and consistent services to customers and stakeholders, providing a range of services that deliver value for money, focussing on first contact resolution; providing advice and processing requests around repairs; housing management (including income collection, arrears management, empty homes management and allocations); estate and tenancy management and providing effective landlord services.

While some attendance at our office in Cambridge is required, we have a flexible approach to home working.

The successful candidate will have a vocational qualification at level 3 in Customer Service, Housing or Business Administration, or knowledge and experience at an equivalent level.

Bringing with them experience of working to deadlines and planning and organising work effectively, including creating and maintaining accurate records, proactively managing feedback, identifying gaps in service delivery and providing administrative support.

Excellent communication and proactive listening skills are essential, along with the ability to work effectively with others demonstrating a ‘can do’ attitude.

If this sounds like you and you are a strong team player, we’d love to hear from you.

Closing date – midday on Friday 21st April 2023

To apply for this position please submit your CV and supporting statement / covering letter evidencing your skills and experience to match the job description.