Network Manager - Liverpool Lord Street

Network Manager - Role Introduction Sessions:

We have arranged 2 role introduction sessions where you can find out more about the role and have an opportunity to ask any questions you may have.

• Session 1 - 08 Feb 2023 10:00 > 10:30
• Session 2 – 09 Feb 2023 10:00 > 10:30

Zoom Details

Meeting ID: 261 969 6249
Passcode: 781812

We are looking for individuals who are ready for this next stage in their career and possess the experience and skillset highlighted below to become a successful Network Manager.

What you'll do

The Branch Network is the heartbeat of the communities in which we serve, guiding and supporting our customers and empowering them to bank with us using the channel of their choice. Our role on the high street is ever changing and we want to be at the forefront, delivering at pace with outstanding service and our customers at the centre of everything we do.

Within this role you will:

• Support the day-to-day running of the Local Market, whilst operating at a more strategic level working closely with the Local Director to create and execute the Local Market strategy, supporting the wider network vision
• Inspire and lead colleagues across the local market to deliver key business objectives
• Create a development culture focussing on people’s capabilities to deliver world class service whilst creating a unique colleague proposition to attract and retain diverse talent
• Put our customers at the heart of what you do by understanding, supporting, and fulfilling their needs through the channel of their choice, and actively promoting a customer centric culture within our branches
• Design and implement action plans to manage existing and emerging risk that is pivotal to the operation of the local market
• Alongside the Local Director, build strong collaborative relationships with both internal and external stakeholders, particularly with CMB, Wealth and Mortgages
• Role model the cultural shift, empowering our people, whilst operating with collective responsibility and lead community engagement through face to face and zoom enabled customer education sessions
• Support the running of branches across the Local Market leading colleagues to deliver the Network Vision and our ambition to set the standard for Mobile Centred Smart Banking and enhance customer relationships by helping customers meet their financial needs through our digital channels
• Drive a digital first culture in which products and services are provided in a digital format

What do I need to be successful?

To be successful in this role you need to be a high energy self-starter with particular emphasis on inspiring and motivating others, we are looking for people with the following characteristics, skillset and experience:

• Someone who is passionate, customer obsessed and is a strong strategic thinker, with proven, broad-based personal financial services and banking experience
• Digital first mind set towards our products and services, with a track record of understanding how to pro-actively recognise, support, and fulfil customer needs
• Track record of leading and managing high performing teams.
• Has excellent Risk Management skills across all risk areas, identifying both current and emerging risk with the vision to deliver our Local Market strategy
• Enhanced coaching ability to grow colleague’s capability to deliver exceptional customer experience in line with the Network Vision
• Excellent judgement and a demonstration of being decisive and tenacious
• Strong interpersonal skills in developing effective relationships with colleagues, customers and the community whilst creating opportunities for others to work collaboratively and positioning the Network at the heart of the Local Market
• Able to use flexibility and adaptability to deal with constantly changing priorities and tasks, using this to operate across multiple locations using remote management
• Evidence of initiating and leading change in a way that inspires and engages those around
• Able to work in an ambiguous environment making judgements and prioritising rather than focusing on clearly defined activities and objectives
• Excellent problem-solving skills with the ability to critically understand the root case and implement creative solutions
• A role model with the ability to develop and retain a diverse team allowing them to grow and operate with a collective responsibility, and a proven track record of investing in colleagues to grow their capability and encourage innovative thinkers with the ability to problem solve.

Where & When you'll work

The role is Branch based and our team operate between Monday to Friday 09:00-17:00 and Saturday 09:00-13:30.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.