Bike Mechaic/Sales Assistant

Howards Cycles Ltd
63 BackLane
Wymondham, Norfolk.
NR18 0LB.
T: 01953 607127
E: hello@howardscycles.co.uk

Job Vacancy details
March 2023

Job Title: Full or Part time Sales assistant/Cycle Mechanic in
Wymondham, Norfolk.

About Us

Hello! We’re a Wymondham based bike shop, looking to grow. Opened in 1994 our Norfolk store, originally sold bikes and car accessories, and very quickly moved entirely into bikes. Over the years we’ve built a reputation for quality products and a focus on excellent customer service.

Stocking a large range of bikes, from leading brands, including e-bikes and a busy, fully equipped workshop. We recently launched our new website and online store, and we're also looking to expand our social presence.

About the Job

We’re ideally looking for either two part time or one full time members of staff to join our small team to help with both front of house and workshop duties to help keep the shop running smoothly. The role will involve many aspects of running a busy cycle business including bicycle maintenance and servicing, including electric bike systems. Liaising with customers and suppliers will also be a key aspect of the job, both to assist with sales and product enquiries and managing orders and stock control.

Requirements

We’re looking for someone who shares our passion for cycling, self motivated with a willingness to learn new skills and adapt to the many aspects of the role. The successful candidate should be comfortable using online technology, with excellent communication skills and attention to detail.

A proactive “can-do” attitude, and capable of working independently, or alongside other team members. Mechanical experience is preferred but not essential.

Responsibilities

Building and preparing new bikes to a high standard.

Servicing and maintenance of customers' goods.

Sales and product advice, bikes and gear.

Keeping the workshop clean, tidy and safe.

Creation of social media content and campaigns.

Answering the phone and emails.

Booking stock in and ordering of stock.

General shop duties such as stock replenishment & ensuring a clean and tidy retail display area.

Booking in workshop jobs and scheduling new bike builds.

Liaising with customers and suppliers by phone and email.

Updating our website products.

Your Skill set

Be organized, clean and tidy with a great attention to detail with excellent time management skills

Decision making and problem-solving skills

Qualified to Cytech Level 2 or higher or time served experience in this, or a similar role preferred although not essential.

Working environment

Conditions

Five days worked over six opening days with a rota for Saturdays, 40 hours in total with occasional bank holiday working

6 month probationary period

Company Benefits

Competitive rates of pay (dependent on experience).

A generous staff purchase scheme.

Company Pension scheme

Staff training

Supportive working environment within a small team

28 days annual leave including bank holidays per year, plus a non contractual extra day off for your birthday and up to an extra days leave around Christmas.

Get in touch…

If you feel you are the right person for this position, we would love to hear from you. To apply, please submit your CV and a covering letter to hello@howardscycles.co.uk.

If you have any queries/questions or would like an informal chat before applying, please contact Ray on the above email address to arrange.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week

Salary: £7.00-£10.94 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Wymondham: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have any Cytech qualifications?

Experience:

• Bike shop: 1 year (preferred)
• Mechanical: 1 year (preferred)

Work Location: In person

Application deadline: 31/03/2023
Reference ID: HC/03/23