Role Overview & Mandate
Executive Summary
Who We Are:House of CB pieces have graced famous faces (well, bodies) and the pages of your favourite magazines. The brand...
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Who We Are:
House of CB pieces have graced famous faces (well, bodies) and the pages of your favourite magazines. The brand has evolved from the signature bodycon dresses to gorgeous statement pieces that are unmistakable HOCB.
Our founder, Conna Walker, is inspired by iconic women, killer curves and everything empowering. She wants women to feel sexy and powerful simultaneously when wearing HOCB. So that’s what she created; a brand that makes pieces for real women who own their femininity.
What You’ll Do:
At House of CB, our Sales Advisors are empowered, dedicated and responsible for providing a high standard of customer service and an unforgettable shopping experience. Whether it be on the sales floor, in the fitting room or at our till point - our Sales Advisors will work together as a team to contribute towards the sales and profit in the store.
Customer Experience:
- Create a positive, welcoming, and personalised shopping experience through assisting customers at all touchpoints to deliver an exceptional level of customer service and satisfaction.
- Maintain excellent brand, product and promotional knowledge to actively advise and inspire customers about our garments and exceed their expectations.
Sales & Profit:
- Consistently achieve and exceed daily and weekly sales targets.
- Maintain good knowledge of store KPI’s.
Visual & Merchandising:
- Maintain presentation standards and ensure the store always reflects HOCB visual guidelines.
- Assist with replenishment, delivery and organisation tasks.
People & Culture:
- Work as part of an inclusive and diverse team to collectively support the needs of customers and the Company.
- Positively represent HOCB through promoting a dedicated and luxurious environment.
- Follow health and safety routines to maintain the overall safety and well-being of our customers and colleagues.
What We Are Looking For:
- 1+ years retail experience in a fast-paced environment
- Dedicated to providing outstanding customer service
- Flexibility in working hours with weekend availability
- Holds initiative and works with a sense of urgency
What We Offer:
- Brand discount
- Monthly bonus for eligible employees
- Employee development programme
Work Remotely
- No
Full Time position.
Located in HOCB Concession, Selfridges & CO, The Trafford Centre, Manchester, M17.
Job Types: Full-time, Permanent
Salary: From £9.50 per hour
Benefits:
- Employee discount
Schedule:
- Weekend availability
Supplemental pay types:
- Bonus scheme
Work Location: One location
Application deadline: 27/01/2022
