Customer Care Advisor

Salary: £21,000 - £23,000 (depending on experience)

Joining Bonus: Joining bonus of £1500!

Hours: Monday to Friday 08:30 – 17:30

Holiday: 25 days + bank holidays

Location: Horsham, West Sussex. Office based.

Who are we?

A family business founded 12 years ago. Telecom Acquisitions Limited (TAL) are a holding company of several residential broadband brands, including Home Telecom, Fleur Telecom, Eclipse Broadband and Hive Telecom. With our ever-growing staff we are constantly influencing change in the telecoms industry being one of the industry leaders, as well as challenging the adversities that face us. Communication is an integral part of what we do. Telecom Acquisition Limited (TAL) are also committed on celebrating and supporting the achievements of our staff.

What benefits will you receive?

• 
  50% off our Broadband & Utility packages, completely free after two years
• 33 days holiday allowance including bank holidays
• 5 additional days leave granted based upon length of service
• £250 Bright Ideas Scheme
• Kudos Employee Recognition Scheme – Including Days Out
• Buy & Sell holiday allowance scheme
• Death in service benefit
• Pension scheme
• Complimentary fresh fruit, tea, and coffee.
• Eye care vouchers
• Friday fridge
• Company lunches
• Company bonus scheme
• £1,000 Refer A Friend Scheme
• Fun incentives
• Paid Charity leave

What will you be doing?

As one of our Customer Care Advisors you will play a crucial role in providing exceptional service to our varied customer base. This is a fast-paced and exciting role, which would be a perfect fit for an individual looking to continue a career within a fast paced office environment.

The ideal candidate for this role, will be enthusiastic, customer-centric and have the ability to work in a busy team! As a Customer Care Advisor, you will be looking after our customers who may be looking to change, upgrade, or cancel their services. Dealing with queries and complaints over phone, webchat, email and social media, you will need to be able to think fast and deal with challenges, turning them into a positive experience. You will promote and upsell our products and services to our customers, whilst building relationships and developing your experience. Working in a fast-paced environment, you will need to be able to easily adapt to each circumstance to impress and win over the customer.

What do we need from you?

• The ideal person to join our friendly team will be:
• Confident and professional on the phone
• Friendly, energetic and able to build relationships
• Experienced in customer service or call centre (minimum 1 year)
• Self-motivated with a positive attitude
• Experienced in sales (preferred)

Telecom Acquisitions Ltd is deeply committed to diversity, equity and inclusion and making our organisation a place for all individuals regardless of race, religion, national origin, age, sex and gender identity, sexual orientation, pregnancy status, familial status, disability status, gender reassignment or any other protected characteristics.