Role Overview & Mandate
Executive Summary
Job Ref: HEA1961 Branch: Holiday Inn Express Manchester City Centre Location: Express by Holiday...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Night Reception, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the night. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Your day to day
- Be the warm welcome that kicks off a memorable guest experience
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Serve food and drinks in the bar and restaurant
- Start every stay right by swiftly checking guests following Brand Standards
- Running night audit and ability to run shift on your own
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- May involve some lone working
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you will report all incidents and wear any protective gear needed
- Ensure all transactions as posted to rooms correctly and all payments follow the Heeton standard operating procedures.
- Take pride in your appearance and place as a brand ambassador
- Help support the team setting up and serving breakfast
Jump into other ad-hoc duties when your colleagues need your help
What we need from you
- Excellent customer service skills
- Hospitality experience preferred
- Must speak fluent English
- Flexibility-this is a night shift-based role
Why you should apply
- Annual bonus for all Team Members
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Employee rates across our properties
- Retention bonus on completion of 3 and 6-month service
- Service-based annual leave (increase up to a maximum of 5 extra days)
A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are both close by, and Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London.
In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
The Holiday Inn Express® Manchester CC - Oxford Road hotel is a short walk from Manchester city centre. Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London. While you’re here, catch Premier League action at Old Trafford or the Etihad Stadium, and shop for bargains at the Manchester Arndale and the Trafford Centre.
- 147 Rooms
- Air-conditioned bedrooms
- Connecting suites for families
- A spacious lobby for informal meetings
- Comfortable bedrooms have flat-screen TVs and blackout curtains to help you sleep.
