Role Overview & Mandate
Executive Summary
Job Ref: BES3753 Branch: Highland Location: Highland, Strathpeffer...
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Sources: USCIS E-Verify & Home Office CoS
Who are we?
Coast Country Hotel Collection is a family of 30 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.
Join our exceptional team
We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist
As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.
The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years’ experience in a similar position is essential.
Key Responsibilities of the role:
- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.
Requirements of the role:
- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system – we use Opera.
What do we offer?
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- On-going incentives and rewards
- Opportunities to move between hotels and grow with the group
- Meals on duty
More about us:
Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British – fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.
Welcome to The Highland Hotel
Nestled in a peaceful glen just to the north of the Cairngorms National Park, the Highland Hotel is one of the most famous and best regarded Loch Ness hotels.
The Highland Hotel boasts stunning original features and has its own attractive gardens. Expect beautiful ceilings adorned in ancient beams, with traditional wood panelling giving the building a refined yet relaxed atmosphere.
There are 131 bedrooms at this Strathpeffer hotel. Options include standard, standard plus, superior and premier rooms. Guests can opt for rooms with picturesque views over the lake, or rooms with relaxing sea views if preferred.
All Highland Hotel rooms come complete with en suite bathroom facilities, with a bath or shower and a hairdryer. Also included is a TV and telephone, and of course there are tea and coffee making facilities in every room.
Relax in the comfortable lounge and bar and enjoy the regular live entertainment, or head to the restaurant for an indulgent Scottish feast. The on-site restaurant has the feel of a traditional Scottish hunting lodge, and it’s the perfect place to taste local cuisine. Talented chefs serve up all the local favourites, with an extensive menu to suit all tastes and dietary requirements.
The Highland Hotel has everything you need for the perfect relaxing stay in the Scottish highlands. Book your room today and start planning your Scottish escape.
About Strathpeffer, the Gateway to BenWyvis and Loch Ness
The Victorian spa village of Strathpeffer is right on our doorstep, and towering over everything is Ben Wyvis – the quintessential Scottish backdrop, leading the way to dramatic landscapes.
The village and spa town of Strathpeffer is a must visit. It’s just moments from the front door of the hotel. This beautiful town is a hugely popular destination amongst walkers, boasting incredible views of the mountains and scenery that surrounds it. There are plenty of independent shops and cafes to explore, as well as great restaurants, bars and traditional pubs. Find out more about Strathpeffer in our local guide.
