Role Overview & Mandate
Executive Summary
LONDON - EXCHANGE HOUSE/SQUARE THE OPPORTUNITY Primary Objective: The...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
LONDON - EXCHANGE HOUSE/SQUARE
THE OPPORTUNITY
The Operations Project Manager is responsible for leading the implementation of Office Operations related initiatives from inception to delivery and evaluation. Using project management methodologies, the Operations Project Manager’s aim is to ensure such initiatives are delivered to time and budget and that the full benefits are realised. The scale of these initiatives can range from smaller implementation projects to larger projects vital to delivering critical business outcomes for the Office Operations function.
Key internal relationships:
- CxO’s and Senior Business Services Leaders;
- Operations Directors;
- PMO;
- Subject Matter Experts (SMEs);
- Regional Operations Managers/Office Managers;
- Business Services team leads and managers
- Project sponsors and project business owners;
- Various stakeholders throughout the firm, including IT and the PMO.
Key external relationships:
- External vendors, if applicable
Key responsibilities:
- Responsible for managing global and regional Office Operations projects to ensure they are completed in a timely fashion and within budget.
- Define end to end project plans that deliver the agreed scope of the project to time and budget.
- Manage the delivery of the projects through the full project lifecycle.
- Support senior stakeholders in agreeing scope, timelines and artefacts in order to ensure delivery of the project in line with overall agreed plan and that it delivers the expected benefits and objectives.
- Provide direction, guidance and support to our local Office Operations team members who may be part of our project teams.
- Provide support to the HOOP and manage discrete projects as required.
- Successfully develop and maintain relationships with key global stakeholders at all levels of the business, understanding various cultural differences in a virtual environment.
- Work within the established project management and process improvement frameworks, utilising the toolkit as appropriate for various projects e.g project charter, budgets, schedules, reports, post implementation reviews.
- Continuously look for ways to improve efficiency and effectiveness within our Office Operations team.
- Prepare budgets based on scope of work and resource requirements. Ensure that costs are tracked throughout the life of the project.
- Comply with Risk Management obligations and responsibilities in accordance with the requirements for this role as set out on the intranet.
- Comply with WHS obligations and responsibilities in accordance with the requirements for this role as set out on the intranet (Aus only)
SKILLS, EXPERIENCE AND QUALIFICATIONS
- Evidence of accurate and timely delivery of project documentation including project plans, project status and financial reports and/or dashboards, project change and lessons learnt logs.
- Positive feedback from project sponsors, business owners and other project team members on project outcomes.
- Evidence of positive contribution to others’ work to achieve high quality outcomes.
- Implementation of Office Operations projects and initiatives in a consistent way across offices and regions.
- Effective change management with minimal disruption to client facing teams.
- Projects and initiatives are delivered on time and within budget, as adjusted throughout the project (where applicable).
Qualifications, skills and experience
- Proven experience in delivering projects across the firm and/or Business Services, with multiple stakeholders that have significantly improved process efficiency and operational functionality.
- Demonstrated ability to engage with, lead and influence key stakeholders at all levels.
- Strong organisational, planning, prioritising and execution skills.
- Proven ability to handle multiple competing priorities.
- Excellent written and verbal skills, along with demonstrated presentation skills.
Competencies
Personal Leadership
- Positively impacts those around them, makes quality decisions and develops themselves both personally and professionally
- Demonstrates sound knowledge in their field
- Anticipates potential problems and identifies a range of possible solutions
- Adapts their interpersonal style to suit different audiences in a genuine way
Builds Authentic Relationships
- Takes time to get to know people beyond their role
- Treats people with respect and in a fair and consistent way
- Recognises when colleagues are under pressure and volunteers to assist them where possible
Collaborates with others
- Works within teams and across boundaries to share knowledge and achieve results
- Identifies and builds relationships required to achieve the best outcomes for the firm
- Engages people with the right skills, knowledge and expertise to provide advice and assist with tasks
- Connects other people in the firm who have mutual interests or work objectives
- Generously shares their time, knowledge, expertise and talent to support others’ success
Enhances the Client Experience
- Creates opportunities to enhance the experience of the firm’s clients through their daily tasks
- Behaves consistently with the firm’s values in their interactions with others
- Conducts themselves in a way that reflects positively on the firm’s brand, both inside and outside the firm
Achieves Results
- Maintains focus and drive to achieve quality outcomes
- Focuses their time and efforts on issues that will have the greatest impact on agreed objectives
- Anticipates responses and plans their approach accordingly
- Looks for the most effective way to achieve outcomes
- Maintains perspective and optimism when faced with setbacks
GROUP / TEAM
Office Operations
GROUP / TEAM DESCRIPTION
Our Office Operations function plays a central role in managing our working environment and the services within it, so that practice areas can serve their clients to the best of their ability. That goes beyond just ensuring that professionals have the client-facing and office services and equipment they need. It’s about ensuring that every space around our global network serves its purpose effectively, whether that’s an office, a breakout area or a conference room.
The team also makes sure that all-important legal documents are where they need to be through the mailroom and courier services, as well as overseeing document archival and retrieval. Our Office Operations function includes Procurement, Building Operations, Document Production, Business Continuity and Client Services & Travel teams.
ROLE TYPE
Business Services
CONTRACT TYPE
Fixed Term Contract
WORKING PATTERN
Full Time
DIVERSITY & INCLUSION
At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.
We understand that you have commitments and personal interests outside of work and we strive to create a working environment based on mutual trust and respect, in which you can perform at your best whilst maintaining sustainable balance across your life.
Herbert Smith Freehills
