Official Specifications
Role Overview & Mandate
Executive Summary
We have an immediate opening for our Osprey Europe Headquarters in Poole, Dorset, UK for a: Guarantee...
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We have an immediate opening for our Osprey Europe Headquarters in Poole, Dorset, UK for a:
Guarantee Assistant
Join our
Osprey
team and make an immediate impact. If you love adventure, great gear, and have a passion for the outdoors, you're in good company with our Osprey brand, one of Helen of Troy's trusted leadership brands, including OXO,
Hydro Flask,
Osprey,
Honeywell
, PUR
, Braun
, Vicks
, Hot Tools
, Drybar
. Together, we build innovative and useful products that elevate people's lives everywhere every day
Look around your home, and you'll find us everywhere:
In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!
About the role
Reporting to the Guarantee Manager, this position’s primary purpose is to provide customer service and administrative support by acting as first point of contact for customers on the phone and via email for repair and guarantee enquiries. This will involve developing an in-depth knowledge of Osprey products and components, and advising customers accordingly.
What you’ll do in the role
- Handle inbound queries from retailers, distributors and sales agents
- Manage the Guarantee database and inbox
- Respond to customer queries, log emails, follow up on outstanding queries until they are brought to a close, and escalate matters as required
- Process and list packs on SecondLife
- Record and report appropriate sales data
- Book stock in and out
- Ensure case records are updated and maintained, detailing case outcome
- Prepare and pack outbound postal items
- Pick and pack replacement components for posting
- Provide general administration support
What will help you do the job well
Essential:
- Experience of working in customer service delivering high quality customer service
- Administration experience
- Good computer skills (Microsoft Word, Outlook and Excel essential)
- Ability to provide exceptional customer service with a calm, tactful and diplomatic approach
- Be articulate and confident
- Have good organisational skills
- Have excellent English verbal and written communication skills
- Ability to work on own initiative and be pro-active
- Capable of problem-solving
- Proven accuracy and attention to detail
- Willingness to assist in all general office duties
- Excitement about joining a midsize yet growing company with fast-growing brands!
Nice to have:
- Having a background in retail would be an advantage and having an interest in outdoor activities and any experience or knowledge of Osprey products.
- Language skills such as German or Italian would be an advantage, but not essential
About you
You will be a great fit if you are a highly motivated, driven and passionate individual with exceptional communication skills. You have the flexibility to work in a small yet fast-growing organization, possess strong analytical and detail-oriented thinking, can work with a good level of autonomy and foster relationships with cross functional teams.
About us
We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities.
Supporting a diverse portfolio of brands, our 15+ locations elicit unique team cultures that attract a wide variety of people. Many of our products rank as #1 brand in their category. We’re proud to be market leaders – our powerful brands are marketed in approximately 75 countries.
For more information about Helen of Troy, visit
www.helenoftroy.com
/emea. You can also find us on our career website https://careers.helenoftroy.com/home
or on LinkedIn
, Glassdoor
, Facebook
, Instagram
and Twitter
.
What do we offer?
- Competitive salary & bonus scheme
- Hybrid Working
- 25 days holiday plus bank holidays
- Auto-enrolment pension scheme
- Life Assurance
- Cycle to work scheme
- Employee assistance counselling line
- Product discounts
- Social events and activities
Sound like a perfect fit?
If you’re seeking an exciting professional position in a dynamic international environment and be empowered to inspire fresh ideas, then Helen of Troy wants to get to know you!
Wondering if you should apply?
Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.
Next Steps: We will ask you to complete a quick survey as we would love to get to know you by learning more about your experience and skills. If your application is selected, we will then reach out to you for a first informal introductory call.
Helen of Troy is an Equal Opportunity Employer.
Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe, and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, Drybar®. Most of these brands rank #1 or #2 in their respective categories.
We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.
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