Official Specifications
Role Overview & Mandate
Executive Summary
Supervisor The partnership between Frantzén Group and Harrods is a monumental milestone in Harrods restaurant agenda. We are...
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Supervisor
We are now looking for a Restaurant Supervisor to join our Front of House team to elevate the dining experience of our guests.
About the Role
Reporting into the Restaurant Manager, you will be responsible for managing the restaurant waiting teams, ensuring it’s smooth running and going above and beyond for everyone who attends. You’ll be responsible for helping the business and the team in a manner that will ensure that all parties’ expected standards are maintained at all times. The role will have a huge focus on operational excellence by delivering a world class restaurant experience.
About You
You will have previous experience of working within world leading, and/or exceptional dining environments managing waiting teams, operating at the highest standard and embedding the right frameworks and training opportunities to enable success through your teams.
You will bring with you a passion and enthusiasm for working within hospitality and you demonstrate this through your communication – you lead by example.
You also understand and undertake day to day operational expectations around H&S, NPS, wastage maintenance and reporting, staff coverage, cash handling procedures and be able to Identify & create sales activity for your team through the implementation of upselling programs and incentives.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
In 2008, Björn Frantzén opened his first restaurant, Frantzén in Stockholm, Sweden. The restaurant was awarded two stars in Guide Michelin after only two years in service, and its third star after six months in its current location. The Frantzén Group includes several establishments in Stockholm and is established internationally with three Michelin starred Zén in Singapore. In 2022 the group will established 3 new restaurants internationally.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In joining the Harrods Team, you will receive:
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
The partnership between Frantzén Group and Harrods is a monumental milestone in Harrods restaurant agenda. We are bringing the gastronomy of Studio Frantzén to the UK for the first time while unveiling a state-of-the-art flagship restaurant within our Knightsbridge store.
We are now looking for a Restaurant Supervisor to join our Front of House team to elevate the dining experience of our guests.
About the Role
Reporting into the Restaurant Manager, you will be responsible for managing the restaurant waiting teams, ensuring it’s smooth running and going above and beyond for everyone who attends. You’ll be responsible for helping the business and the team in a manner that will ensure that all parties’ expected standards are maintained at all times. The role will have a huge focus on operational excellence by delivering a world class restaurant experience.
About You
You will have previous experience of working within world leading, and/or exceptional dining environments managing waiting teams, operating at the highest standard and embedding the right frameworks and training opportunities to enable success through your teams.
You will bring with you a passion and enthusiasm for working within hospitality and you demonstrate this through your communication – you lead by example.
You also understand and undertake day to day operational expectations around H&S, NPS, wastage maintenance and reporting, staff coverage, cash handling procedures and be able to Identify & create sales activity for your team through the implementation of upselling programs and incentives.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
In 2008, Björn Frantzén opened his first restaurant, Frantzén in Stockholm, Sweden. The restaurant was awarded two stars in Guide Michelin after only two years in service, and its third star after six months in its current location. The Frantzén Group includes several establishments in Stockholm and is established internationally with three Michelin starred Zén in Singapore. In 2022 the group will established 3 new restaurants internationally.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In joining the Harrods Team, you will receive:
- A competitive salary up to £17ph (this is made up of a generous base salary plus service charge*)
- Set contracted hours: Full time role, 39 hours, 5 days a week – paid additional working hours at an overtime rate of 1.5 p/h
- Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise
- Staff Canteen
- Up to 30 days’ annual leave (including Bank holidays) + your birthday off
- Up to 33% Harrods discount
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
The amount of tronc you receive will vary and is not guaranteed by either Harrods Ltd or the Troncmaster. However, the Troncmaster will always distribute 100% funds available each period according to the Rules, a copy of which will be provided to all members
Additional Information:
Time Type:
Permanent
Department:
Frantzen (Robin Eriksson)
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