Official Specifications
Role Overview & Mandate
Executive Summary
Watchmaker Performance and prestige. A Rolex is designed and built to last. From the conception of a Rolex watch to the time it...
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Watchmaker
Performance and prestige. A Rolex is designed and built to last. From the conception of a Rolex watch to the time it leaves the workshop, every step of its development and manufacture follows a single critical requirement: quality. Rolex watches are crafted from the finest raw materials and assembled with scrupulous attention to detail. Every component is designed, developed, and produced to the most exacting standards.
In its perpetual quest for excellence, Rolex constantly enhances the aesthetics and technologies of its emblematic timepieces. They are an invitation to push boundaries, to reach ever higher. With, as always, the same promise of outstanding quality thanks to the Harrods complete, in-house mastery of watchmaking expertise.
As a Harrods Watchmaker within our Rolex team, you will have the utmost responsibility in dealing with all Rolex aftercare and maintenance. Dedicated to perfection and innovating constantly, our watchmakers are responsible for bringing timepieces to life and giving spirit to Rolex watches, ensuring they stand apart from the rest.
About the Role
As a Watchmaker, you will carry out full services, dial and hand fittings, and partial repairs on all pre-qualified Rolex calibres to Rolex’s standards of quality, lead time, and cost.
You will work in a well-equipped workshop with two Rolex accredited watchmakers with over 25 years’ experience collectively. In collaboration with Rolex, we are committed to continuous training and development for our colleagues ensuring we continue to make anything possible for our clients.
In addition to this, you will also be responsible for:
- Certifying all repairs are carried out using techniques and tools according to Rolex standards.
- Guaranteeing that all spare parts used are allocated to the correct job.
- Make sure any additional required spare parts are ordered according to current policies and procedures.
- Contributing to your teams productivity, whilst adhering to Rolex standards of quality, lead time, and cost.
- Ensuring all work passed to Quality Control conforms to the agreed Rolex Standards of quality.
- Communicating the status of assigned repairs to the administrative staff as needed.
About You
You will be a trained Watchmaker with a proven track record on working on quality watches.
In addition to this, you will also possess the below qualities and technical skills.
- Minimum of Level 30 Rolex accreditation is desirable with training and development available
- Previous bench experience on Rolex watches and knowledge on Rolex products and watchmaking procedures
- Incredible attention to detail and good hand/eye coordination
- Understanding of customer expectations and requirements when dealing with aftercare for Rolex
- Being trained on movements with complication modules is an advantage
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise To You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday plus bank holidays, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
Permanent
Department:
Fine Watches, Fine Jewellery & Luxury Jewellery Retail (Charlotte Hilling)
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