Official Specifications
Role Overview & Mandate
Executive Summary
Loyalty Marketing Executive Do you have a passion for loyalty and understand how promotions work for a large business? Our Loyalty...
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Loyalty Marketing Executive
Do you have a passion for loyalty and understand how promotions work for a large business? Our Loyalty Marketing team is looking for a Loyalty Marketing Executive to be responsible for creating and executing end-to-end loyalty initiatives which engage and delight our beauty customers.
About the Role
With a focus on beauty across all of our platforms, you will help deliver world-class customer loyalty campaigns and promotions, as well as promote the Harrods Rewards programme in our stores and online via the omnichannel strategy.
You will be effectively managing end-to-end loyalty and/or customer campaigns and will be used to an extremely fast-paced environment with a focus on customer retention & ROI. Additionally, you will work with a large customer base, and have previous experience of understanding individuals and their activity, as well as the theory of how to drive and change behaviours.
About You
You are passionate about the beauty space and use your creativity and proactive mindset daily. You have excellent organisation skills and will always be in-the-know within the loyalty/beauty space.
- Direct loyalty experience is essential, preferably including loyalty strategy awareness and a desire to develop.
- You will ideally hold a degree in a relevant field, or equivalent working experience.
- Understanding of database marketing technology, experience with Annex Cloud and SAP Marketing Cloud preferred.
- Familiarity with Marketing laws (GDPR, CAN-SPAM, CASL, Etc...) preferred
- Ideally you will have worked on loyalty campaigns specifically within the beauty space.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our promise to you
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
Customer Communications Marketing (Alexandra Ekiert)
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