Customer Services Administrator

FreeRider is a family run business established in Taiwan in 1995 to design, manufacture and distribute mobility scooters. Our products are sold throughout Asia, Europe, North America & Australia.

In 2012 we opened our UK warehouse to provide support to a dealer network throughout the UK and occasionally Europe. Although we do not sell directly to the public, we are available to assist and advise as necessary.

We are now looking to expand our small team based in Keighley to build and strengthen strong relationships with existing and new customers. We strive to provide an exceptional service to our dealer network via telephone and email.

The core responsibilities of the role will be processing sales orders and producing quotations. This will involve searching parts manuals stored in PDF format to find part codes and the use of Sage 50c to create the order and advise the customer of pricing. You will need to work accurately but quickly as this work will frequently be completed whilst the customer waits on the phone.

Essential Skills

· Strong keyboard skills

· Proficient in MS Outlook, File Explorer in Windows 10, and the use of Adobe Acrobat

· An excellent telephone manner

· A good standard of written English

· A high level of accuracy and attention to detail

· A passion for delivering a first class service

Desirable Skills

· A basic knowledge of MS Excel

· Previous use of Sage 50c or similar (In house training will be provided)

· Previous experience in customer service, particularly in developing customer relationships

· General office administration eg matching documents & filing

As we are a small business there may be opportunities to assist in other parts of the business such as marketing, office based sales, purchase orders, credit control & accounting.

Our working week is Mon – Fri, 8:30am to 5:00pm with a half hour lunch break (40 hours). We may consider part time hours but a daily presence in the office is required. Working from home will not be available for this position.

Holiday Provision is 20 days plus bank holidays. Please note that the business closes for the Christmas period and you will be required to take 3 days of this allowance at this time.

You must be able to reliably commute to Keighley (BD21 4JH). We are a 15-minute walk from the train station and have free staff parking available.

Interviews to take place in person, week commencing 22/05/23

Job Types: Full-time, Permanent

Salary: Up to £25,000.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Keighley, BD21 4JH: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 15/05/2023