Retail Supervisor

Full-Time Retail Supervisor Job Description

Location: Borough Market.

Summary

The primary responsibility of the supervisor is the daily operation of Food & Forest at Borough Market. Borough Market, and the stall itself, is a high-paced retail environment where exceptional customer service, efficient working practices, and stamina are essential. The supervisor will work alongside the production supervisor to operate both aspects of the "Food & Forest" stall. The retail supervisor will be responsible for the retail element, whilst the production supervisor will be responsible for the operation of the production showcase 4 days per week.

Speaking with clientele from around the world will be the focus of the work. The abilty to engage with people, develop raport, and deliver sales is key. Language capabilities are a big plus, though not essential. Essential will be understanding the work of the company in developing agroforestry, and communicating this to the general public.

Full Time : 5 days per week - Tuesday - Saturday 08.30-17.30 - No evening work.

Salary : £30,000 -- plus bonus

To apply, email CV and covering letter to info@foodandforest.co.uk.

Responsibilities

Managing the retail operation of the Borough Market stall alongside the production supervisor.

Maintain and develop strong sales figures

Ensuring compliance to all health and safety standards.

Following training, to communicate the benefits of agroforestry and therefore the aims of the company.

Background

Food & Forest is a wholesale and retail quality nut supplies company specialising in British grown nuts. The company works to expand British nut agroforestry through market development, capacity building, and advocacy. In practice, that means investing directly into U.K cobnut orchards and developing best practices for harvest and post harvest processing. We want this beneficial farming method to scale up and reach its full potential.

An essential financial driver of this work is the Borough Market stall we operate daily. In operation since 2017, our presence has gone from strength to strength with a new production showcase opening in 2022, bringing the kitchen to the heart of the market. The proceeds from the market have led to investments in orchards in Kent, and into best-practice machinery to ensure British nut production has a viable future. Alongside this on-the-ground work, we advocate for the expansion of agroforestry by translating the academic evidence into operational policy. Central to this is consulting with Defra and other bodies on metrics to measure true value, as part of the nascent "public money for public good" paradigm shift in agricultural policy.

Terms of Contract - permanent

The contract begins with a 3 month-long probation period during which the above key responsibilities described in points 1 to 4 are met.

Wage Details

The position is full-time salaried £30,000 plus bonuses per annum.

The bonus system is proposed based on a series of targets for sales which will be discussed at interview.

Sick Pay: Statutory sick pay given.

Holiday Entitlements: 28 days paid holiday per year.

Job Type: Full-time

Salary: £28,000.00-£32,522.92 per year

Benefits:

• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule:

• Day shift

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)
• Hospitality: 1 year (preferred)

Work Location: In person

Application deadline: 22/03/2023
Expected start date: 22/03/2023