Role Overview & Mandate
Executive Summary
Company Description FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established...
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FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.
FLANNELS Personal Shopping team is on the hunt for exceptional Beauty Personal Shoppers to join our on-the-floor team. This is an exciting opportunity to work across luxury beauty brands as an enthusiastic beauty advisor. The candidate will be a highly motivated self-starter who knows how to deliver world-class service. Commercially astute and responsive to customer needs, they’ll work to drive awareness of the FLANNELS offering through the lens of New Luxury.
Ongoing Responsibilities:
- Conduct beauty personal appointments across luxury beauty brands
- Provides exceptional customer service by creating a unique, inviting, entertaining, and educational multi-brand shopping experience
- Expert makeup, skincare and fragrance knowledge tailored to each customer’s individual needs
- Create and maintain customer profiles
- Use these profiles and current trend awareness to provide bespoke recommendations to each client
- Provide coverage to extended personal shopping department during absences
- Monitor correspondence and ensure prompt response to all enquiries
- Contribute and assist in marketing / partner events as required
- Ensure timely outreach to new clients
- Work alongside internal departments to feedback client trends
- Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
- Achieve yearly targets and service KPIs
- Participate in brand training, events and special company promotions
- Confidently dealing with internal group divisions
Qualifications and Experience:
- Retail experience across the luxury beauty consumer sector, with an existing client book (as a plus)
- Proven previous experience working within a sales target driven environment
- Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills
- Strong work ethic and natural ability to think outside box and problem solve to strict deadlines
- An eye for detail and outstanding organisational skills are essential
- Interest in global beauty trends and the luxury market
- Proficient in MS office, including, Word, Excel, Outlook, CRM & Clienteling system
Additional Information
The Rewards
- A competitive basic salary
- Weekly/Monthly & Quarterly Commercial Bonuses
- Stocktake Bonuses
- Commission led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- We offer a wide range of Development Courses with National Qualifications
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Group Wide 20% Discount across all Frasers Group brands
