Official Specifications
Role Overview & Mandate
Executive Summary
The Role We create moments of delight together in the heart of the home, sustainably enhancing the quality...
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The Role
We create moments of delight together in the heart of the home, sustainably enhancing the quality of people’s lives. Now and for future generations.
Here at Fisher & Paykel we're passionate about our customers and we care about the details. It's this passion that inspires us to delight our customers at every point of their journey with us, that we hope will last a lifetime.
Our people help us deliver on our promises and live out our values every day. Being part of the Fisher & Paykel team, means caring deeply for our customers and each other, to continuously better ourselves and our business.
The Role
Fisher & Paykel are delighted to be able to offer two positions for Apprentices to train to become fully qualified Domestic Appliance Technicians. We are looking for candidates located in the South East London or North West London area.
As an Apprentice Field Service Technician, you will be passionate about our brand and be excited by the opportunity to deliver a premium luxury after-care experience to our customers.
Our 36-month training program is supported by Gower College in Swansea who will deliver training both remotely and on campus. Fisher & Paykel can offer:
- An experienced mentor to support your development
- A company vehicle from day one
- The opportunity to achieve a Level 3 qualification in Installing and servicing a range of domestic and commercial equipment.
- All tooling and uniform supplied.
- A company iPhone and iPad.
Our internal network of Field Service Technicians has grown year on year, across the UK. We pride ourselves on delivering an industry-leading first-time-fix in our customers' homes when they experience challenges with our products.
- As your role develops you will be responsible for:
- Working efficiently and professionally to complete daily customer appointments
- Professionally evaluating products to determine the most appropriate course of repair
- Repair and fully test the operation of the product ensuring a quality repair
- Electronically complete all tasks and administration duties relating to service work in real time, ensure accuracy and detailed on receipting of parts, closing jobs and Sales Force Lightning process
- Maintain excellent standard of housekeeping with receipting, consuming and retuning spare parts with accuracy
- Maintain and manage stock of spare parts inventory to ensure the business proactively delivers a "first-time fix"
Benefits
- A starting salary of £22,000
- Salary milestones defined.
- 20 days holiday per annum +1 every year up to 25 days
- Private medical and dental
- Pension
- Life cover
- Staff discount
- Private usage of your company vehicle
- Continuous career development opportunities
- Regular social and training events
What about you?
- To comply with our fleet vehicle insurance drivers above the age of 21 are required.
- Full driving licence with no more than 6 penalty points.
- Have a genuine interest in mechanics and electronics.
- An optimistic attitude, high standards and relish the challenge to convert product issues into a positive customer-centred experience.
- A strong attention to detail
- You will be flexible to the changeable nature of the role each day, adaptable and keep a calm and focussed outlook during peak periods.
Please note, Level 2 English and Maths will need to achieve this level prior to taking their end-point assessment.
Applications for this position will close on 27th June. A skills day will be held for potential candidates at Northampton (NN4 9BB) in mid-July. This will be an opportunity to meet some Fisher & Paykel technicians and get some hands-on experience of our products and an insight into your future career with Fisher & Paykel Appliances.
If you feel excited by this opportunity; we would like to hear from you. Apply now!
Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
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