Role Overview & Mandate
Executive Summary
We are looking for an experienced and passionate server to join us as a Floor Supervisor. The Floor Supervisor is a leader amongst the...
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We are looking for an experienced and passionate server to join us as a Floor Supervisor. The Floor Supervisor is a leader amongst the floor team and a crucial bridge between team members and senior management. You will be working alongside our Head of Floor to ensure the smooth running of the restaurant, and to lead the team to consistently deliver the highest levels of exceptional guest service. You will also be responsible for carrying out opening and closing tasks, training and developing team members and being a role model to junior members of the team.
We believe it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests.
What is in it for you?
At Fazenda we pride ourselves on investing in a happy, knowledgeable and motivated team. While working with us you will receive:
Enhanced maternity and paternity pay- Benenden private health care
- Cinema, gym and retailer discounts
- Complimentary meal for two to celebrate your work anniversary
- 50% brand discount on both food and drink
- 100% of service charges shared amongst you and the team
- Free meals during breaks
- Christmas Day and New Year’s Day closures to guarantee time off with your loved ones
- Employee assistance programme
- A supportive and inclusive leadership team
- Opportunities to develop and progress
As a growing company, it is at the heart of our business to develop from within. If you demonstrate the right attitude, desire and potential, we will help with any additional training to put you on course for a future management role.
About the role:
As a Floor Supervisor you will be responsible for being a role model to our junior team members, welcoming guests and overseeing a section of our restaurant in a fast-paced environment. This is a challenging, yet rewarding role, which involves interacting with every single guest, helping to ensure that each person who crosses our door has a truly unique experience with us.
You’ll need to have a strong presence and warm, personable character with the ability to work well under pressure.
Duties will include:
Supervising, motivating, coaching and helping to develop the floor team so they work in an efficient and collaborative manner, highlighting any concerns and issues regarding performance and behaviour to the Floor Manager.- Taking leadership of the floor team and completing all related responsibilities in the absence of the Floor Manager.
- Adapting language and service style to suit the guest, whilst always presenting yourself as professional, friendly and polite.
- A strong knowledge of who we are and what we serve to be able to communicate this effectively to our guests and make recommendations based on our guests preferences.
Southern Wind Group Ltd is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.
Happy to Talk Flexible Working
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