Financial Services - Account Support Manager - Insurance Audit

The Opportunity
Working as a valued member of UK Assurance, you will interface regularly with EY engagement team members and external client personnel at all levels of seniority. We are looking for someone who has the autonomy to become a trusted member of the team and will be expected to make independent decisions, exercise sound judgment and discretion, take ownership of processes, coordinating with geographically dispersed stakeholders.

You will spend most of your time dedicated to engagement supervision and non-technical project management. You will provide day to day support to audit teams, their activities and service delivery of audit engagements, including both financial analysis & wider operational tasks.

Key Responsibilities

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  Develop and retain successful working relationships with key stakeholders (internal and external)
• Budget preparation, consolidation and challenge
• Assist with preparation of fee proposal and scope changes
• Monitoring and forecasting financial performance against budget, regular review and challenge of KPIs
• Provide regular and once-off reports to senior leadership as required
• Responsible for oversight and coaching level 2 ASA
• Work closely with EYs overseas GDS (Global Delivery Service) team, delegating routine admin tasks - supervise and monitor the work of the GDS function maintaining overall responsibility for task completion
• Oversight and escalation point for all account requests, passes, remote & systems access
• Client contact for data sharing protocols and management of changes within the procedures
• Understand the importance of Risk to support audit teams to complete client acceptance procedures

Skills and Attributes for success

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  The ability to lead
• Ability to adapt to and influence ‘top-level’ stakeholder group
• Strategic thinker – able to see bigger picture, but comfortable working with the detail
• Strong numeracy skills, with ability to turn raw data into useful information that can influence action and change
• The ability to drive and manage change with good organisational skills
• Strong team collaboration and interpersonal skills
• Excellent written and verbal communication skills
• Acute commercial awareness

To qualify for the role, you must have

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  High personal integrity and emotional intelligence
• Project management skills
• Ability to challenge, confront and influence appropriately
• Demonstrable experience in leadership in multi-disciplinary teams and unfamiliar environments
• A high personal awareness and insight
• Ability to develop strong working relationships across function areas and through layers of seniority
• A keen desire to learn, preferably with experience in a professional services environment
• Have an understanding of account management with proven project management skills
• Ability to multitask and deal with a wide and varied workload and during key busy periods, be able to work to tight deadlines whilst maintaining high standards of work
• Numeracy skills and the ability to learn and understand calculation of financial measures
• Ability to plan & manage own workload with minimal direction and complete projects on an accurate and timely basis. Managing multiple ongoing and ad-hoc projects with the ability to prioritise is essential
• Strong communication skills, specifically questioning, challenging and confidence to approach stakeholders of all seniority
• High level of competency in MS Office with advanced level MS Excel
• Strong customer service focus and ability to anticipate team / client requirements

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

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  Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please note

Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters!

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

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