Customer Service Advisor

*Successful applicants need to be available on Thursday 6th April for the interview process*

Who are Experian?

We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Our approach to flexible working

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

Accepting you, for you.

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

We are currently recruiting for a crucial Customer Service Executive position within our Background Checking team, based out of our Nottingham office. This is a great opportunity to be part of an integral team within Experian and to advance both your customer service and administration skills, as well as starting on a career path that offers fantastic career progression and learning opportunities.

You will ideally have a strong track record of excellent customer service skills, which you will combine with outstanding communication skills to support our clients and customers throughout their employment screening journey.

You will be responsible for conducting a number of the component parts of the employment screening process, which will allow you to build your confidence and understanding of multiple screening methods including contacting clients, candidates and referees by telephone, email and live chat to gain required information. Working closely with your team, you will blend together a natural ability for problem solving and a keen eye for detail and making accurate decisions.

We are offering the chance for you to build a career within the Customer Services sector, working alongside a friendly team where you will learn new skills and have the opportunity to work your way up within a renowned business.

Could this role be for you?

We’re looking for someone with a proven Customer Service background or someone who has had a previous customer facing role, dealing with customers on a daily basis either face to face or through another medium such as inbound telephone calls.

We’re after a team player with very strong communication skills, someone who enjoys working in a fast-paced environment and who can stay organised and self-motivated to meet deadlines.

Everyone has different experience, and so please don’t rule yourself out if you cannot ‘tick’ all of the qualities mentioned above. Talk to us about the experience that you do have.

Why choose us?

Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!

For this role in particular, you have the opportunity to work in a hybrid role, meaning that your working pattern is split between home working and office working each week. Alongside 25 days of annual leave, you are able to buy up to 8 extra days of holiday. We also offer the opportunity to buy shares in Experian which mature over 3 -5 years and can then be sold, an annual bonus, a generous pension contribution, dental insurance, bike to work scheme, access to discount codes for things like online shopping or cinema tickets, and much more!

To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1

Could this be the role for you? Apply now to start your journey with Experian!

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