Official Specifications
Role Overview & Mandate
Executive Summary
Description We run an excellent service for our airline customers at Manchester Airport....
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Description
We run an excellent service for our airline customers at Manchester Airport. It’s a busy operation but we go further to ensure we maintain a high standard of safety and service as we put our customers at the centre of our operations.
As our industry starts to turn the corner, this is a great opportunity to join our growing business which is seeing positive indications coming through. Timescales can often result in a tight turnaround therefore you will need to be a good timekeeper, flexible when overtime is required if a flight schedule changes last minute and reliable as you are working as part of a dedicated team, so we need to be confident that you are committed.
We take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.
If you would like to be part of this service, and join a young but innovative business putting our customers at the centre of what we do, then we would love to hear from you about joining our team.
What’s the role?
You will be working in the Ground Handling and Operations Team, ensuring consistent delivery of high performance standards in the provision of the smooth, timely and accurate processing of passenger baggage and aircraft turnaround.
37.5 hours per week
£12.32 New Hourly Rate
37.5 hours per week
£12.32 New Hourly Rate
Key Responsibilities
We have plenty of challenge to keep you motivated, and help you to grow. These will be your key responsibilities; you should recognise some of these in relation to your current skills and experience as well as some objectives that you will need training & development to achieve.
- Complete processes and activities, in accordance with both CAA and DfT regulations and Airline(s), Airport(s) and company procedures.
- Perform accurate and efficient sortation of outbound passenger baggage.
- Take active involvement in all Aircraft Turnaround processes (including but not limited to aircraft arrival, baggage/cargo unload, baggage/cargo onload, cargo running, operations of ground services equipment ) as instructed by Team Leader.
- Safe and efficient operation of Ground Service Equipment.
- Regular preventative maintenance within the operational environment (including but not limited to removal of FOD, Ground Service Equipment checks/cleaning).
- Provide assistance and input to any baggage loading/unloading problems with accuracy and efficiency ensuring Team Leaders are advised.
- Work cohesively as part of the team so as to improve co-operation leading to the safety, efficiency and effectiveness of the operation.
- Collaborate closely and work together with other departments to ensure our customers receive a high standard of service.
Skills Knowledge and Expertise
- Be able, without exception, to provide a 5-year history (with no gaps) including work and none work activities.
- Have been a UK resident for the last 5 years
- Would you be able to acquire a clear DBS certificate?
- Do you have the flexibility to meet business needs, with early starts, late finishes, and night shifts, along with the flexibility to work overtime as required?
- Good verbal communication skills
- Ability to read, write and understand written instruction and information
- Proactive approach to all work requirements and a team centred ethos.
- Driving Licence is essential.
- Previous Ramp Experience is desirable
Your supervisor may ask you to take on additional work outside of this or perhaps additional responsibilities, this will be discussed with you first. We work with integrity and want you to master the role, adopt our way of agile and flexible working and work together to develop your skills and experiences with us.
Benefits
Apprenticeships- Employee Assistance Programme
- Employee Forums
- Life Assurance
- Uniform provided
- Pension
- Employee Discounts Portal
About Esken Ltd
We are focused on delivering growth in Aviation and Renewable Energy
Our expertise in the aviation and energy sectors span the highest levels of leadership and has been gained across core strategic, operational, and financial roles.
London Southend Airport attracts partners and passengers to destinations throughout Europe with a simple, common goal. We provide experiences that are ‘quick, easy and happy’. Star Handling provides baggage handling, check-in and logistics solutions for airports and airline partners.
London Southend Airport attracts partners and passengers to destinations throughout Europe with a simple, common goal. We provide experiences that are ‘quick, easy and happy’. Star Handling provides baggage handling, check-in and logistics solutions for airports and airline partners.
And, in Esken Renewables we have a transformational and maturing business which supplies fuel to biomass plants across the UK so that they can, in turn, create renewable energy. We do this via specialist procurement, transport, operations, quality and plant management teams.
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