Official Specifications
Role Overview & Mandate
Executive Summary
Overview: Do you want to progress a career in an everchanging and developing industry? Can you deliver a best-in-class service to our...
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Overview:
Our Claims Technicians are on the frontline providing support and guidance to our customers during the claims process. Predominantly working over the telephone, they ensure that enquiries are processed in a timely manner and handled with the highest of care. Working in our Claims Operations team you’ll be continually building your technical knowledge of insurance claims and the laws and regulations that govern the process.
This position would suit those who have an interest in law, insurance, or customer service. Applicants do not need to have previous experience in these areas as full training will be provided.
The location for this role is our Swansea office. The classification of this role is Hybrid. Typically, this has entailed three days collaborating with colleagues in the office and two days working from home per week. Full and Part Time options available, please detail preferred working pattern when applying.
Supported by a Claims Team Leader you will be:
What you’ll get in return:
We’d like for you to get in touch if you have below skills and experience:
Do you want to progress a career in an everchanging and developing industry? Can you deliver a best-in-class service to our customers?
Our Claims Technicians are on the frontline providing support and guidance to our customers during the claims process. Predominantly working over the telephone, they ensure that enquiries are processed in a timely manner and handled with the highest of care. Working in our Claims Operations team you’ll be continually building your technical knowledge of insurance claims and the laws and regulations that govern the process.
This position would suit those who have an interest in law, insurance, or customer service. Applicants do not need to have previous experience in these areas as full training will be provided.
The location for this role is our Swansea office. The classification of this role is Hybrid. Typically, this has entailed three days collaborating with colleagues in the office and two days working from home per week. Full and Part Time options available, please detail preferred working pattern when applying.
Supported by a Claims Team Leader you will be:
- Responding to policy holder enquiries and correspondence in professional manner
- Providing reassurance and supporting our customers through the claims process
- Establishing the circumstances of a claim and making the appropriate enquiries to ensure an understanding of the situation
- Negotiating the settlement of claims in an efficient and economical manner
- Where a vehicle requires repair, you’ll be promoting and ensuring the use of our approved supply chain
- Pursuing the recovery of Underwriters outlay or negotiating the settlement of third-party claims
- Building a knowledge of our products and services to become an expert in your field
- Acting as a key liaison between the business and our customers providing regularly updates on every stage of the process
What you’ll get in return:
- 25 days holiday
- Discretionary bonus scheme
- Employee assistance programme
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits
- Annual benefits reviews
- Professional qualifications and study support
We’d like for you to get in touch if you have below skills and experience:
- Able to quickly build positive relationships with colleagues and customers
- Able partner with a wide range of audiences in writing and over the phone
- A keen eye for detail, able to check your own work and your colleagues
- Track record of providing excellent customer service irrespective of industry
- A desire to continually improve ways of working
Additional Information:
- A full Job Descripion can be seen here.
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