Official Specifications
Role Overview & Mandate
Executive Summary
We’re Dojo Since launching Dojo in 2019 to address business owners’ pain points across the UK,...
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We’re Dojo
Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on
here
.
Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.
The role
Agile Coaches at Dojo enable high performing tribes and squads by focusing on improving team culture, ways of working, execution and delivery practices and the wider organisational culture to facilitate more effective delivery for customers. In addition, you will help and support squads to successfully ship new products and services as well as enabling a continuous improvement mindset. Identifying dependencies across squads and helping mitigate or resolve these to increase effective delivery will also be key in unlocking value for our customers. As we scale, we’re constantly looking for new ways to be more effective, collaborate in more productive ways, and solve more problems for our customers, faster. You’ll identify areas of waste, build better working relationships, and improve interaction styles.
You will join an established community of agile coaches, deeply embedded across the Dojo business who play a central role in the scaling journey of our successful payments business.
What you will do…
- Enable teams in delivering projects & products at a sustainable pace with the focus on customer value
- Help tribes to become more self-organising by teaching and facilitating ceremonies and other techniques that help them to improve and deliver on their commitments to their customers
- Use Agile and Lean practices to help coach and empower the unit to move towards self-management and high performance
- Gather, interpret and share useful performance metrics for agile squads
- Help to turn our tribes and squads into high performance, autonomous customer machines
- Promote team self-improvement through autonomy and empowerment
- Motivate teams, support conflict resolution, promote team successes and challenge failings
- Understand and assess critical paths, dependencies, and key risks for releasing products/services
- Enable squads to adapt and evolve their ways of working to become increasingly agile and customer focused
What you will bring...
- You have experience as an Agile Coach, Scrum Master or in a similar role working with cross functional teams in both Technical & non-Technical environments
- Experience of transformation, evangelising agile methodology across tribes or businesses
- Experience of partnering with C-suite stakeholders and driving behaviour change at all levels
- You have strong organisational and communication skills when approaching problem solving
- You bring a collaborative approach to working
- Coaching & mentoring other team members
Our values
At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed.
Creating a more diverse, equitable and inclusive Dojo
Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo.
Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.
We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process.
Find out more about our benefits and what it’s like to work at Dojo at
https://www.dojo.careers
.
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