Role Overview & Mandate
Executive Summary
Description Sales & Reservations Executive – Dirty Martini - Manchester...
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Description
Sales & Reservations Executive – Dirty Martini - Manchester
- Immediate start available
- Salary up to £22,000 per annum depending on experience.
- Quarterly performance-based bonus scheme worth an additional £2,000 per annum.
- Regular incentives & great company benefits
- Strong focus on internal promotion with supported career progression
Dirty Martini are a group of 10 stylish cocktail bars with venues across London, Birmingham, Cardiff, Leeds, Manchester and Bristol, offering everything from our famous Martini Brunch to Private Events Spaces.
We’re looking for an experienced Sales & Reservation Executive who has excellent interpersonal skills, thrives working under pressure with a high volume of incoming enquiries and has a fab personality to match.
Sales & Reservation Executive - Roles & Responsibilities;
- Managing and responding to incoming bookings & enquiries.
- Responding to customer queries with excellent customer service skills.
- Ensuring customer payments are made on time in line with our booking policies.
- General complaint handling.
- Manage incoming and outgoing calls.
- Follow up on potential sales leads.
- To grow and maximise pre-booked sales and footfall through the sales of packages, offers, occasions and experiences.
- Assist the Leadership Team in promoting all initiatives for the business.
- Always acting as an ambassador of the brand.
As a Sales & Reservations Executive you should;
- Have passion for the restaurant and cocktail scene in Manchester.
- Enjoy working in a fast-paced and high-volume environment.
- Have experience working in hospitality.
- Possess natural sales abilities.
- Have excellent guest service skills.
- Able to demonstrate confidence and personality on the phone.
- Have good administration and computer skills.
- Be a team player as well as being able to be self-motivated when working alone.
Sales & Reservations Executive benefits:
We believe that people should work in an environment where they are valued and where exceptional performance is recognised. We not only offer career development but ensure our team members can take advantage of all the amazing experiences that the hospitality industry has to offer while helping look after their health and well-being.
- Birthday voucher - enjoy £50 on us to spend on food and drink at any of our venues on your special day.
- Staff meal programme - offering 65% discount on food.
- Family and friends discount - offering a generous 50% off food and drink at any of our venues.
- Regular in-house competitions with great incentives
- Eyewear policy - offering reimbursement for eye tests, eyeglasses and/or contact lenses.
- Enhanced maternity leave
- Extensive training and development with a strong focus on internal promotion
- 28 days holiday per year
- Company pension scheme
If you are an upbeat, self-motivated, and highly organised person who lives and breathes the world of hospitality, then you should join us. Become a Sales & Reservations Executive at Dirty Martini.
