Funeral Service Operative

Funeral Service Operative
Full-time, Permanent

Hours: Mon - Fri (09:00 - 17:00) + on call rota
Horace Road Care Centre, Kingston-upon-Thames, London
£26,364.00 per annum + on-call additional payments

At Dignity, we offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises, and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every day, we want to exceed our customers’ expectations, and we aim to do this by persistently delivering excellent client service through the continued dedication of our people.

We have been supporting our communities since 1884, with care, compassion and expertise at our service's forefront. We believe everyone is as unique in death as they are in life

To continue to support our local community at our Care Centre in Kingston-upon-Thames, we are looking for a dedicated, professional, and empathetic individual to join our committed and collaborative team as a Funeral Service Operative. Our values: Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.

Alongside a highly collaborative, supportive team, we will give you the room to stretch and develop within the industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also promote your progression.

Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support, and a broad range of benefits:

• 22 - 25 Days Hol + Bank Hols
• Pension Scheme
• Life Assurance
• Sick pay eligibility after 12 months of service
• Training & Induction support when joining us
• Other discretionary company discounts

What Will I Be Doing as A Funeral Service Operative?

As a Funeral Service Operative, you will be at the very heart and focal point of our business, persistently delivering consistently high levels of client services to the deceased and their families.

Some of our posts will require you to assist our on-call rota at night and on the weekend, though this will be fully discussed with you throughout the recruitment process.

Other duties will include:

• 
  Preparing and ensuring the cleanliness of vehicles
• Aid with bringing the deceased into our care
• Washing and dressing the deceased to prepare for funeral
• Being part of the funeral service by bearing the coffin and driving company vehicles
• Assisting the Funeral Director with pre-funeral checks including route planning and address checking.

What Do I Need?

• 
  A full UK driving licence
• Good level of physical fitness, as this role will involve heavy lifting duties
• The necessary documentation for a basic DBS, reference & driving licence check.
• Pride in your appearance, ensuring you are always professional
• A caring and empathetic nature
• The determination to deliver excellent client services

Advantageous:

• 
  Previous experience in the industry, though this is not required, as full training will be provided.

If you are interested in learning more about Dignity Plc, please feel free to visit our website at https://www.dignityfunerals.co.uk. Alternatively, to be considered for this role, please submit your application via the ‘apply’ button, where a member of our resourcing team will review your application.

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Dignity Plc retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at the earliest opportunity.

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.