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(23000D6) United Kingdom-Wiltshire-Swindon | Part-time | Permanent | Standard On...
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(23000D6)
United Kingdom-Wiltshire-Swindon | Part-time | Permanent | Standard
On Site Operative
- Swindon, SN3 1RJ
- Monday – Friday 12.00pm – 4.00pm
- Competitive Pay
- Pension
- Career Development
About us
DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.
DHL Express is ranked #1 UK Best Place to Work in Europe and a Global Top Employer (for the seventh consecutive year).
About The Role
As an On-Site Operative for DHL Express, you will be required to maintain, develop and enhance customer satisfaction and loyalty by ensuring the provision of quality service in support of the customer’s requirements. The post holder will raise the profile of DHL within the customer-company, maximising all business opportunities and adding value to the business partnership and relationship.
What you will be doing…
- Facilitate general enquires, such as special packaging requests, in conjunction with the appropriate DHL function and where legitimate obstacles are identified, research and recommend alternative service solutions.
- Scan and record each shipping label utilising DHL technology to reconcile/record received shipments Vs Manifested data
- Facilitate third party or inbound movement requests in order to support the client organisation in all aspects of the service network provided by DHL
- Ensure development of procedures, work methods and manuals as user friendly as possible and up to date with all information relevant within the On Site User Manual
- Liaise directly and in a timely manner with internal/external customer to advise them of issues or delays along with planned corrective action, so as to maintain a two-way communication flow and minimise customer dissatisfaction.
- Attend periodic meetings with the client organisation to review performance and ad hoc meetings with client organisation users in order to manage special requirements
- Provide daily updates on service performance to the client organisation, so as to ensure all relevant parties possess the necessary information to perform their functions. EG Natural disasters which may impact Transit Times
Your Profile – Skill sets and Attributes
- Excellent communication skills
- Good Planning & Time management Skills
- Communication skills within a `matrix’ environment
- Strong influencing and negotiation
- Excellent understanding of Logistics, DHL Express business, and warehousing
- Previous operational experience in a logistics environment
- Customer focused
- Strong initiative (self-starter)
- Analytical skills
- GCSE English/Maths (preferred)
- Full UK Driving license (not essential)
Our Promise to You
- An excellent pay structure,
- 22 days Annual leave entitlement rising year on year (capped at 26 days)
- Eligibility to participate in our Employee Bonus scheme (pro rata on contract period)
- Family friendly company policies including Enhanced Maternity Leave
- Access to Employee portal offering DHL Exclusive benefits and discounts across high street retailers and supermarket chains
- Certified Mental Health First Aiders and access to Virtual Wellbeing Centre
- Access to enhanced company pension
- Internal training and access to our internal jobs boards so you can be the first to know about longer term opportunities
- Work in a rapidly-growing and stable industry
- Free onsite parking
- Full company uniform and PPE provided
What’s Next?
- Apply now and upload your CV online.
- Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.
Privacy Notice
DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.
Posting Legal Entity DHL International (UK) Limited
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