Telesales Advisor

We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills — so you can really ‘find your thing’.

Are you ready to make yourself at DFS?

The role plays a key part of our web sales team, it is a fast paced role which will suit individuals who are target driven with a knack at building customer relationships.

In return we offer a basic salary with a generous OTE of £36,000 per annum

• Be the first point of contact for new and existing customers by answering inbound sales enquiries; offering a world class service every time.
• Help customers to find their dream piece of furniture and help shape their buying decisions. Discuss the options available to the customer including finance products and aftercare
• Ask customers the right questions to understand their needs, match their expectations and find the perfect product to ensure their home looks incredible for years to come

• You will have a natural flair for connecting with customers, building rapport and finding solutions for their requirements.
• Target driven with a background in sales including compliance experience
• Strong organisational and communication skills are essential as this is a fast paced environment
• Great attention to detail is a must as you will be ordering furniture to customer’s specification

Flexible working patterns available across Monday to Sunday, 8am - 11pm, with two days off per week.

We’re in your corner:

We want you to really feel at home at DFS, with the support you need to put passion into your work. This range of great DFS Group benefits is how we help:

• A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell)
• Holiday allowance – the time you need to rest and relax (and the longer you’re with us, the more time you’ll get!)
• Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
• Access to a range of high street & online discounts from: Sainsbury’s, ASOS, Currys PC World, IKEA, John Lewis and more.
• Discounted Gym and Cinema memberships to help you unwind
• Progression and Development opportunities to grow your skills
• Group Pension Scheme
• Group Sharesave Scheme
• Life Assurance & Company Sick Pay

Ready to make yourself at DFS? Click ‘Apply online’ now to fill in an application form — with you in our corner, we know we’ll do great things together.

[All roles are subject to satisfactory references and DBS check.]

We’re an equal opportunities employer:

We’re a family of individuals passionate about building a diverse and inclusive workplace. We love to celebrate and encourage our people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome!