Official Specifications
Role Overview & Mandate
Executive Summary
Consumer Relations Rep (7 months FTC) At Deckers Brands we don’t just create shoes, we create lifestyles. We...
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Consumer Relations Rep (7 months FTC)
At Deckers Brands we don’t just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential
We want to positively impact the world, whether that be with our Be Good, Do Good community involvement, or through employing sustainable business practice and socially responsible operations. How we continue this journey is down to our 3,000 strong global team, across our five brands (UGG, Hoka, Teva, Sanuk and Koolabura by UGG). No matter where you are based within our team, we are committed to helping our people thrive. We will offer you a generous employee benefits package, as well as health, wellness, and career development support.
COME AS YOU ARE
We believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success. We believe that open hearts and minds together can unleash the potential of a brilliant mix of people—in every corner of Deckers. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work. Because the more perspectives we share, the better we can be.
Consumer Relations Rep
As the Consumer Relations Representative, you will offer seamless customer service to our customers across our brands; HOKA, UGG Teva.
We’re looking for friendly and courteous team members to act as advocates for our brands when communicating to our consumers via telephone, email, web chat and social media.
This is a multi-lingual role requiring written and oral fluency in French and English.
Your Impact
- Provide excellent, proactive customer service at all customer contact points, offering a seamless communication via telephone, email, web chat and social media
- Act as a country specialist for your market to advise on current trends and local knowledge
- Collaborate closely with Customer Resolution team to ensure order fulfilment
- Use and analyse all consumer feedback to cultivate process improvements to improve the consumer experience
- Get involved with consumer experience projects with the wider business
- Promote ‘One team’ spirit by demonstrating meaningful teamwork and supporting your colleagues
Who You Are
- An adaptable individual and a team player
- You are an excellent communicator and collaborator with stakeholders across the business
- A self-starter who brings passion, enthusiasm focus to their work
- A proactive problem solver
- You have a keen eye for detail
- Capable to resolve queries over the phone, e-mail, online chat
We would Love to Hear from People with:
- Previous experience in a Customer Service role is a plus
- An interest in the fashion/apparel industry and our brands
- A customer centric mindset
- Written and oral fluency in French and English is essential for this role
What We Will Give You:
- 27 Days Holidays per annum + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means we offer a range of ‘extras’ from generous discounts to community-based programs.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
- Hybrid & Flexible Working Environment
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
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