Business Analyst - Customer Success

Data Gumbo is an award-winning disruptive innovator, as noted in the Forbes Energy Awards. We provide industry with a trusted transactional network to automate contract execution for tomorrow’s leaders through GumboNet™, a massively interconnected blockchain network. With integrated real-time capabilities that power smart contracts, our network reduces contract leakage, frees up working capital, enables real-time cash and financial management and delivers provenance with unprecedented speed, accuracy, visibility, and transparency.

Headquartered in Houston, Texas, Data Gumbo has a subsidiary office in London, United Kingdom; and Stavanger, Norway, the Middle East and plans for Latin America to serve our growing customer base. We are funded by the venture arms of two of the world’s largest energy companies, and the VC firm L37.

We are in early transition from start-up to a commercially proven, profitable company, with the mission to become the world’s largest smart contract network for industrial sectors to experience transactional certainty, which includes helping to meet companies’ reporting needs around Environmental, Social and Governance (ESG).

The Business Analyst serves as the key interface between the development team and customers, both internal and external. Business Analysts are responsible for refining customer wants and needs into functional requirements. Based on their knowledge of the product, the customers and the market, the Business Analyst helps the Product team define and prioritize the Product Road Map. This position is customer facing and will expose the Business Analyst to all facets of the company.

Day-to-day, the primary role of the Data Gumbo BA is to provide the specifications for the smart contract code which will automatically calculate and execute the payment mechanisms of a contract. The BA will need to work with customer subject matter experts to understand the source data feeding into the smart contract, the operations covered by the contract, and model them in a way which leads to the correct charge calculations for those operations. The BA will then need to support Data Gumbo developers in writing effective and robust smart contract code based off the specifications and support in testing and ultimate live deployment.

Under supervision of the Customer Success lead and with support from the development team, the BA will need to rapidly acquire the skills needed to use the proven tools and techniques developed by Data Gumbo so far. As a new field of expertise, there is ample scope to expand on and improve the tools and techniques employed in technical contract analysis – a strong BA candidate will want to take advantage of this opportunity and contribute more broadly through refinement of our existing processes and developing innovative approaches, and eventually teach them to future BA hires and 3rd party partners.

Essential Duties & Responsibilities:

• Perform business analysis using various techniques, e.g. data mining, structured data analysis, contract analysis and decomposition, research, site visits, whiteboarding internally and with customers.
• Validate - Test the data solutions towards the requirements and completeness.
• Help to maintain and expand the data models of the Data Gumbo Platform.
• Requirements Gathering - Manage requirements elicitation, analysis and documentation processes to capture business and end user needs towards data solutions.
• Collaborate and engage with the development and product engineers, to communicate business vision and priorities.
• Ensure solutions meet business needs and requirements and assist in Quality Assurance testing.
• Deliver training to customers and provide in-person support to end-users as they learn the platform.
• Identify and diagnose issues with the smart contract and/or platform.

Qualifications:

• Bachelor’s degree.
• 2 years+ of professional experience.
• 2 years+ experience in business analysis or other relevant experience in the enterprise software development world.
• Organization and communication skills must be at a high level.
• Must be able to communicate clearly and professionally in both verbal and written English.
• Excellent planning, organizational, and time management skills.
• A track record of following through on commitments.
• High degree of competence in Microsoft Excel, including advanced use of formulae and data representation.
• Competency in other Microsoft applications including Word and Outlook.

A highly qualified candidate will also have:

• Programming experience/qualification in at least one programming language.
• Basic SQL query skills.
• Experience in Agile/iterative software development teams.
• 2 years + of experience in the energy sector.
• 2 years+ experience in project management, product ownership, or consultative sales.
• Project management training certifications such as Prince 2 or Agile certifications such as Certified ScrumMaster(CSM).

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above and below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills:

The employee must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The employee must be able to write routine reports and correspondence and should have the ability to communicate clearly and effectively before groups of customers or employees of organization.

Physical Demands:

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will regularly be required to sit for long periods of time at a computer and use his or her hands. The employee will occasionally be required to stand, walk, and reach with hands and arms. The employee must be able to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

Job Type: Full-time

Benefits:

• Employee stock ownership plan
• Private medical insurance
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London, SE1 1LB: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London, SE1 1LB