Official Specifications
Role Overview & Mandate
Executive Summary
Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH...
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Employment Status:
Regular
Time Type:
Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:
Understanding the Business
- Knowledge of the testing, inspections and certification Industry is an advantage.
- Initiates the sales process, providing preliminary and ongoing information to existing assigned clients
- Manages the sales process by promptly responding to all inquiries and visits with these clients as necessary to present information regarding CSA Group services
- Prioritizes work assignments and follow-up responses to client inquiries and proposals
- Manages the relationships with assigned clients, identifying growth opportunities within the assigned accounts, and develops the approach to secure new business
- Prepares cost proposals of services for clients, using applicable questionnaires and worksheets
- Maintains accurate and complete client files, including the input of existing client information into the shared sales database
Working Well with Others
- Works closely with the Sales, Operations team to support and promote continued growth of new business
- Works closely with customers to provide customer care on inquires, quotes and services with all assigned accounts
- Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts
Delivering Results
- Contacts current customers and promotes CSA testing services including, but not limited to, certification and SI/FE, and engages in facilitating the appropriate internal contact when other services are needed
- Prepares project quotes for clients, using applicable questionnaires and worksheets
- Sends proposals to clients and conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up, including Notices and FIR Findings where applicable
- Maintains input of existing client information into CRM Centra
- Regularly follows up on open quotations and sales opportunities
- Researches customer accounts, identifies opportunities for growth and generating leads and demand
- Expected to meet/exceed sales growth targets for assigned medium-sized accounts
Concern for Safety
- Understands why HSE is important to self and the organization
- Knows the potential hazards and necessary safeguards in own work area(s)
- Immediately reports hazards, near misses, incidents, observed unsafe acts and conditions
- Demonstrates safe behavior and adherence to procedures
- Completes all assigned training events
- Extended periods of sitting during meetings and office work
- Frequent visual and mental concentration of print and electronic data required to interpret and understand information and to analyze and act accordingly
- Customer visits as necessary to promote CSA services, to build lasting relationships and to expand new business with medium-sized accounts
- Industry event participation for assigned GBU
- Valid driver’s license and proof of auto insurance
Education & Experience
- Prior experience with Industrial/Energy Storage Products and/or Key Accounts is an advantage.
- 2-4 years of sales experience
- Understanding of Salesforce and Workday a plus
- Knowledge of the TIC (Testing, Inspection & Certification) safety certification industry
- Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications
- Excellent verbal and written English communication skills
- Excellent phone and customer service skills
- Detail oriented and able to handle multiple tasks
- Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests
- Proven ability to consistently meet or exceed sales goals
- Ability to prepare cost proposals promptly to meet customers’ needs
- Strong organization and time management skills
- Ability to draft and deliver sales presentations
- Willingness to travel
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at
human.resources@csagroup.org
if you require accommodation in the interview process.
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