Role Overview & Mandate
Executive Summary
Job Purpose We are seeking a highly experienced Customer Service Ambassador who has extensive knowledge of customer...
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Job Purpose
We are seeking a highly experienced Customer Service Ambassador who has extensive knowledge of customer service and can provide our 6-Star front-of-house service delivery.
This is a full-time role, working Monday- Friday evenings and averages 40 hours per week. The role is based within a brand-new client development.
The pay rate for this role is £14.65 per hour and you will be entitled to 28 days of holiday per annum including bank holidays.
At Croma PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.
Key Responsibilities
- Deliver a 6–star guest experience at all times
- Ensure all visitors experience the full customer journey
- Proactive Lobby hosting and lift escort management
- Sensitive customer interaction while maintaining a cohesive acknowledgement of all guests Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
- Be proactive and anticipate any action client or customer requirements in a professional manner.
- Issue visitor passes using the agreed sign-in and out policies and procedures
- Communicate where required visitor or client arrivals with a high level of discretion Handle all incoming telephone calls and enquiries in an efficient and sincere manner
- Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas.
- Ensure all fire exits are kept clear. Health & Safety issues are reported
- Ensure all landlord contractor access it pre-authorised and in accordance with risk assessment/permit-to-work conditions
- Handle mail and courier enquiries with discretion and sensitivity Provide administrative support/incident report writing
- Ability and foresight to create a safe environment for all guests and visitors
- Complete a full detailed handover at the end of each shift
Person Specification
- Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team player
- Holds a true passion for high standards of customer service delivery
- A keen interest and high level of IT/computer skills would be an advantage
- Ability to provide 6-star guest experience
- Previous experience in hospitality or a customer service-facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Ability to work independently with confidence, using own initiative as required
- Look for opportunities to enhance client/visitor experience
- Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
- Confidence and common sense to access and utilize expert resources when making decisions
- Maintain and practice a high degree of confidentiality at all times
- Computer literate with good email etiquette. The use of concierge and Microsoft systems is an advantage.
- 5 years of verifiable work history
What we Offer
- A highly competitive salary within the corporate sector
- CPD- Bespoke Training, Learning & Development opportunities Licence Upskill- where applicable
- Perk Box- Employee discount scheme
- Laundry service for tailored uniform
- Cycle to Work Scheme
- Social events and activities
- Pension scheme
- Employee mental health assistance helpline
- Recognition schemes including our employee of the month programme
- Employee HSF Scheme
