Role Overview & Mandate
Executive Summary
We are looking for true people person to join our team at Courtyard by Marriott Aberdeen Airport as Night Supervisor.Do you thrive on...
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We are looking for true people person to join our team at Courtyard by Marriott Aberdeen Airport as Night Supervisor.
Do you thrive on delivering excellent guest experience, working as part of a brilliant Front Office team who always strive to deliver the best service for our guests while working in a dynamic environment?
In this role you will be part of the Front Office leadership team overseeing all property operations during the night shift. You will represent property management in resolving any guest or property related situations and personally assist in resolving any issues.
What you’ll be doing
- Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving.
- Actively listen and respond positively to guest questions, concerns, and requests.
- Run shifts, assisting other employees to ensure prompt guest service.
- Run night audit and prepare reports, work closely with the finance team to ensure compliance, and assist with pre-arrival planning.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Train, coach and manage the Front Office team in order to support engagement and opportunity.
What we’re looking for
- Great conversational skills and teamwork-oriented
- Positive outlook and outgoing personality
- Pro-active and reliable
- Previous experience in working in a hotel reception environment an advantage
- Previous supervisory experience is a big plus but not essential.
- Flexible to work various shifts including weekends and occasional bank holidays. This is a full-time role (40 hours per week)
Rewards for work, benefits for your lifestyle
- Meals on duty
- Discounts on hotel rooms, gift shop items, food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Team-spirited colleagues
What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world.
Job Types: Full-time, Permanent
Salary: £11.82 per hour
Benefits:
- Discounted or free food
- Employee discount
Schedule:
- Night shift
- Weekend availability
Work Location: One location
