Global Talent & Performance Manager

We have an exciting opportunity for an experienced and forward-thinking Global Talent and Performance Manager to join our team to drive a culture of high performance across Costa and ensure we have a strong pipeline of well-developed internal successors who will deliver our strategic ambitions, live our values and be highly engaged. You’ll get to make a huge impact in this role, helping us achieve our key purpose of having the right people in the right place at the right time with the right skills, mindset and capabilities to help Costa succeed.

A bit about us...
At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage. We are the No 1 coffee brand in the UK and as part of the Coca-Cola Company, we’re on a journey to be the worlds most loved coffee brand, we don’t settle for mediocre. We’ve come a long way from the Costa brothers first roastery in 1971, today we are a total coffee company that delivers amazing coffee to our consumers all over the globe. Along with our much-loved stores, this includes our Express machines, Ready to Drink products, and a long list of friends and partnerships. Costa are proud of our collaborative and inclusive workforce, who continually unlock new growth and innovation.

A bit about the role...
This is a lead role for our Global Talent & Performance Centre of Expertise (COE). To excel in this role, you will have a proven, relevant, progressive experience and demonstrated effectiveness in setting direction on how a multinational organisation approaches talent & performance management – together with the practical application of that in reality with tools and support. You’ll work as a sole contributor so you need to be comfortable rolling your sleeves up and getting stuck into the detail, whilst also partnering with our leaders as a strategic business partner. But you’ll have the support of our other brilliant COE’s and the wider people team to help make things happen.

Key Responsibilities:

• Be the go-to expert in Talent and Performance, ownership and coaching of others to use the talent ‘playbook’ of principles, tools and approaches
• Manage the talent & performance cycle activity through working in collaboration with other COE’s and People Partner teams
• Support the CPO/ Talent Director to plan and facilitate the quarterly Global Exec Talent reviews, working with the business, People partner and TA teams to gather insight and data and follow up on actions agreed
• Be an active champion of the identification and development of senior HiPo talent, and through collaboration with Global L&D to develop & run talent programmes to build succession for key positions
• Collaborate with Talent Acquisition, L&D and Comms to significantly improve how we advocate internal careers, talent movement and internal fill (target 50%)
• Collaborate with Global L&D ensure we develop line manager capability to create a culture of regular and quality performance and career conversations and active talent spotting.
• Represent Costa in Coca-Cola Talent exchanges to advocate and facilitate movement of talent at play into suitable opportunities
• Define and implement the data and insight strategy for Global Talent – working with People Systems and Data to implement and maintain a system and methods of collecting data so that it can provide actionable insight to drive the talent agenda towards agreed goals
• Proactively seek new ways to drive improvement into the Talent & Performance approaches, drive simplicity and automation where possible.
• Collaborating with Talent Acquisition, OD and L&D to build out our future talent needs through working on a Build, Buy, Borrow plan (SWP)
• Bring outside experiences, thought leadership, insights and research into specialist domains of Talent & Performance

A bit about you…
To succeed at Costa, it is important that you embrace our values and enjoy working with diverse and committed colleagues. In addition, we would hope to see some of the below:

• Proven track record as an effective Talent Manager with a wide-ranging experience of talent management practices
• Experience of working with and implementing Talent, Succession and Workforce planning systems & data
• Previous experience of implementing and managing programmes and working on projects from end to end across the whole Talent and Performance Management cycle
• Strong collaboration style and interpersonal and stakeholder management and relationship building skills
• Strong project management, organisational and design skills and able to gets results at pace
• Ability to navigate in a matrix environment, with a can-do attitude and a quick-thinking ability
• Ability to work at strategic and tactical levels and switch quickly between them
• Excellent written, verbal and interpersonal communication
• A change agent – constantly involved with change, advocating change and making it happen.

What we can offer...
We’re on an exceptional adventure and can offer a truly purpose led career with flexibility to suit your personal needs. In addition, you will benefit from the below:

• Car Allowance
• BUPA Healthcare
• Costa Pension Scheme
• Bonus Scheme
• 50% staff discount
• 25 days Holidays

Location: Remote

Costa Coffee is made up of true experts, masters of their craft stretching their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved warmth and passion.