New Client Success Administrator

WHO WE ARE
Connex One is a UK Based, successful international software house, designing innovative Cloud SaaS Contact Centre Solutions which focus on Insights, Data Analytics and Multi-Channel Communications. Current office
locations are the UK, South Africa and the USA.

Established in 2013 Connex One is now present in 5 continents with a team of over 250 based in Manchester & Europe, Durban, Kenya, Nigeria, Miami offices. The team comprises of; Full Stack Developers, Front End / Back End Developers, Database Engineers, Support Staff, Technical Services Engineers, Sales, Operations,
Infrastructure, DevOps, Marketing, Accounts, Admin, HR & Compliance.
The businesses’ success is based on impeccable client service, passionate people and leading-edge technology.

WHAT WE DO
Customer engagement: Whether they prefer to communicate on social media, by text or over the phone, our system will adapt to and sync with our client’s existing systems. It is Omnichannel Customer Engagement made simple.

THE ROLE
As a New Client Success Coordinator you will facilitate effective collaboration between several departments to ensure processes are followed and run smoothly.

MAIN RESPONSIBILITIES
● Day to day client and staff interaction
● Communicate with all departments to ensure deadlines are met
● Working closely with the operations, project management and technical services teams
● Identify trends and assess opportunities to improve processes and execution
● Support team members and internal colleagues with ADHOC requests
● Innovating & following operational processes
● Seeing out Operational tasks from start to finish
● Keeping real time spreadsheets updated and accurate
● Working on project management tools such as Trello and Zendesk to ensure operational processes are followed by multiple teams
● Drafting of documents including welcome packs and agreements

COMPETENCIES & QUALIFICATIONS
● Good administrative skills
● Ability to stay on top of spreadsheets with the use of Excel
● Understanding of reporting
● Great communication skills both internally and externally to build relationships
● Good time management skills
● Collaboration and teamwork skills
● Organised individual with a strong eye for detail
● Computer Literate

ATTRIBUTES
● Be ready to take the next step in your career - experience in an Operations/Onboarding role preferred
● Be a good communicator and build strong stakeholder relationships – they need to enjoy working with you too
● Be self-driven, proactive and display a high degree of personal accountability

REMUNERATION AND BENEFITS
26 days to start (plus public holidays)
Positive working environment in contemporary offices located in Manchester City Centre
Family friendly policies
Can do culture and rapid growth
Promotion of professional development

Job Type: Full-time

Salary: £22,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Manchester, M3 3GY: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Will you now or in the future require sponsorship for employment visa status?

Education:

• A-Level or equivalent (preferred)

Experience:

• Administrative: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: One location