Finance Operations Support Officer

Companies House is an award-winning employer, with an Investors in People Gold Award, we are at the fore front in ensuring our staff reach their full potential in building brilliant services on cutting edge technology.

We offer a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We'll support you to meet other commitments and help you find a better work-life balance. We’re keen to create an environment that works for everyone.

At Companies House we recognise that people are the key to our success so offer a fantastic benefits package including flexible working, 30 Days Annual Leave, 8 Bank Holidays and 1 Privilege Day as well as enrolment into the Civil Service Pension with a contribution rate averaging 27%.

The team you will be joining are friendly, passionate, and experienced individuals who work collaboratively together to ensure they are providing an excellent service across the whole of Companies House.

This role entails working in Finance Operations, this is made up of 4 areas –

Credit Control – the set up and management of customers who hold credit accounts with Companies House (CH).

Late Filing Penalties (LFP) Finance – handling and recording of payments and debt recovery of LFP.

Banking Section – processing and recording of payments made to CH.

Accounts Payable – payments and refunds made to CH suppliers or customers.

Finance Operations is one team and your role could see you working in one or more of the above areas. This gives you a fantastic opportunity for developing your knowledge and skills across finance operations, giving you great development opportunities to progress within the finance function.

This is a key role in which you will be directly liaising with customers, CH contact centre, debt collectors and other areas of Finance to deal with customers both internal and external. Candidates will need a high attention to detail, accuracy and good numerical skills.

You will also need to be able to use numerous different finance systems as well as Word and Excel. Experience of Office 365 and Teams (or equivalents) would be advantageous. You will be expected to engage regularly with both internal and external stakeholders and work collaboratively across the business.

There is a strong emphasis on engaging in the various culture groups both within finance and the organisation as a whole. Successful candidates will need to be committed to a culture of continuous improvement contributing to improving/streamlining existing processes and raising levels of customer service.

You will be part of a large team so the ability to work well with others will be essential. It would be extremely advantageous to have Accounts Payable experience.

We are working in a Hybrid way at Companies House and this role will be aligned to our Cardiff Office, with office attendance at least once a week

You will:

• Monitor account information on our finance system (E5) to identify any discrepancies and take appropriate action
• Deal with customer queries (both internal and external) using all avenues of communication.
• Deal with Credit Card Payments, BACs payments and cheques relating to payments for all areas of Companies House and preparation of refunds where appropriate.
• Undertake any ad hoc duties pertaining to the maintenance and update of the various Finance Systems.
• Participate in weekly team meetings to discuss and resolve any ongoing issues as well as maintaining excellent working relationships.
• A continuous improvement mindset is required by any successful candidate, you will be expected to be identify and develop system/process changes that will allow any improvements to be made and successfully implemented.

We’re looking for someone with:

• Numerical skills and strong attention to detail who can interpret financial data on finance systems
• Prior Finance System experience, Word and Excel skills as well as Office 365 and Teams (or equivalents) would be advantageous but training on all would be given
• Strong team working skills, with the ability to work well with others to achieve team objectives – who can build and maintain good working relationships with colleagues
• Excellent customer service skills and a strong commitment to a culture of continuous improvement
• Currently studying for a finance qualification or a strong desire to do so.
• Very advantageous to have prior Finance System experience and Office 365 (including Excel)

Like the rest of the Companies House team, you will benefit from:

A generous 30 days annual leave (based on full time hours) in addition to public holidays

A range of recognition schemes including Instant Awards to thank and recognise each other's efforts and contributions.

Great work life balance with flexible and mobile working.

An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support

What are the next steps?

Click APPLY to view the full job description and to submit an application!

You will also be able to find out more about the amazing benefits of being a part of the Companies House team. The vacancy closes for applications at 23:55pm on 1st March 2023.

Should we receive a high number of applications for this role, we reserve the right to close the advert early.

Job Types: Full-time, Part-time, Permanent

Salary: £21,380.00-£23,237.00 per year

Benefits:

• Company pension
• Flexitime
• On-site parking
• Sick pay
• Store discount
• Wellness programme
• Work from home

Schedule:

• Flexitime

Ability to commute/relocate:

• Cardiff: reliably commute or plan to relocate before starting work (required)

Experience:

• Accounting: 1 year (preferred)

Work Location: Hybrid remote in Cardiff

Reference ID: TBMS