Head of IT

About the Firm

Our client is a leading law firm, with offices in the heart of London’s West End. Established over 50 years ago with a solid client base and stable growth for the present and the future. This is a superb place to work, highly regarded as a leader in its field.

Role Summary

As the Head of IT, you will be working alongside other Heads of Department and reporting directly to Management Team, to ensure that the technology strategy aligns with business needs.

You will manage, develop, and enhance the technology stack to achieve a reliable, agile, and innovative structure that along with the IT team, is able to provide an excellent level of service at all levels.

Main Responsibilities

To be successful in this role, you will need to balance the day-to-day running of a busy IT department, Project Management, Technical input, and customer service. Your responsibilities will include.

• Manage a team of three direct reports to provide outstanding desktop support, cloud service management and security services.
• Developing IT roadmaps that clearly show the technology goals and strategy of the firm over an ongoing 3-year period.
• Designing, leading, and implementing IT projects to ensure technology improvements exceed expectations.
• Working with IT Team and other key personnel to continuously improve productivity and ensure a high level of IT service.
• Projecting yearly IT budgets and managing supplier relationships.
• Collaborating with the Partners of the firm to ensure key business areas are constantly monitored and improved.

Key Lines of Communication and Relationships

• Reporting to the Management Team
• Three direct reports, including 1st-3rd line technical, and an IT Trainer
• 3rd Party Vendors

Person Specification

You should have a minimum of 5 years of experience in an IT Management role, preferably coming from a technical background to ensure a good grounding in technology. The following should apply to you.

• Demonstrated experience managing a small, flexible team.
• Adaptable, conscientious, and capable of wearing multiple hats.
• Problem-solving at a strategic and technical level and need to ask “why” when looking at solutions.
• Strong Organisational skills – the ability to prioritise and follow through.
• Ability to communicate at all levels of the business.
• Passionate about technology.
• Understands and has the ability to implement process improvements through the use of new technologies.
• Time Management mindset – Treat most tasks as projects to ensure smooth running.
• Ability to organise and run multiple projects, sometimes simultaneously to co-ordinate wider initiatives.
• Demonstrate strong written and verbal communication skills and ability to communicate confidently with staff at all levels.
• Work under own initiative to manage incidents, conflicts and emergency situations.
• Be sensitive to cultural differences among individuals and groups of persons.
• Strong project management skills
• Willing to provide support at all levels.
• Team player

Technical Skills

• Solid working knowledge of IT Infrastructure services
  • Physical Windows Servers
  • Network Infrastructure
• Understand Technical aspects of on-prem AD
  • Domain Controllers
  • Sites and Services
  • Domains and Trusts
  • DHCP/DNS
• Understand Azure AD/M365
  • AD Connect for connecting from On-prem to Azure
  • Concepts of 365 Groups etc
  • InTune (MDM, Software deployment etc)
  • Exchange Online
• Understanding of legal applications including DMS (iManage), digital dictation, time recording
• Strong Documentation skills
• Good understanding of smartphone technology and mobile device management solutions/systems
• Good understanding of remote access systems, particularly Always On VPN
• Experience with working with IT Service Management Tools