Sustainment Officer

Salary: £32,842 to £38,623 per annum
Location: Corsica Street, Islington
Hours: 36 hours per week
Contract Type: Permanent

We’re recruiting a dedicated and reliable Sustainment Officer to provide a tenancy sustainment service to meet the needs of individuals and families living in Clarion Housing properties.

We’ll look to you to manage complex case work from end to end, referred under the Advice and Support process. You’ll interact face to face and over the phone with the aim of preventing evictions and enabling sustained tenancies. Responsible for collating all necessary documentation to facilitate decision making in line with relevant policies, procedures, statutory or regulatory guidance, you’ll keep accurate, up to date records of actions taken to assist in case management and reporting requirements.

Ensuring a high quality sustainment service is delivered to residents we’ll look to you to manage the outcomes of your cases by keeping up to date records of all activities and outcomes to enable accurate monthly performance reports and case reviews to be completed with your line manager. You’ll also organise follow up appointments for each case in line with CRM processes to be able to case manage and deliver the agreed outcome for the tenant.

We’re looking for someone with sound experience of working with vulnerable individuals or families. You’ll have experience of managing cases and liaising with and sign-posting to support agencies and statutory agencies. With excellent communication and customer service skills, you’ll be able to develop effective working relationships with managers across the association as well as with key agencies. An in depth knowledge of social housing management and experience of working with external agencies to ensure solutions is also essential for the role.

If this sounds like an opportunity you’re interested in then please get in touch now!

What you can expect from us
Here at Clarion we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

• Competitive salaries that are benchmarked regularly against current market rates

• Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years’ service.

• A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!

• Matched pension contributions of up to 7.5% of your salary with generous life assurance

• Flexible and agile working for the majority of our employees.

Other perks

• Company Bonus Scheme

• Eye care vouchers

• Holiday trading scheme allowing you to buy and sell leave

• Free counselling and legal advice scheme for you and your family

• Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

Closing Date: Monday 27th February 2023 at midnight.

For further details on this vacancy and to download the role profile Sustainment Officer
please visit our website or click ‘apply’.

Applicants must be able to travel extensively.

This post is subject to Enhanced Criminal Record Check Clearance.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.

About Clarion Housing Group
Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own.

Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country.

We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.

Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.
www.clarionhg.com

Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Job Type: Full-time

Salary: £32,842.00-£38,623.00 per year