Official Specifications
Role Overview & Mandate
Executive Summary
Team Member Location Basildon Business...
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Team Member
Location
Basildon
Business Area:
Cineworld Cinemas
Job type:
Flexible Hours
Job ref:
053976
Published:
16 days ago
- Provide a superior standard of service to our customers by monitoring behaviour, serving pleasantly, promptly, efficiently, managing queues effectively and having appropriate customer service telephone etiquette.
- Guide customers to their seats where necessary; following the correct ticket verification procedure including Unlimited card holders and ensuring every person who enters the cinema has a ticket.
- Liaise with Cinema staff and management where appropriate to ensure the smooth running of the business.
- Respond to verbal customer complaints/queries immediately, where appropriate advising direct appropriate person.
- Be knowledgeable about the cinema i.e. services and facilities.
- Ensure all communication via radios is appropriate, clear and concise and where applicable the cinema code words are used.
- Provide information on performance start and finish times, films synopsis and film classification.
- Be aware of the policy towards film piracy within the cinema.
- Be aware of all film classifications and identification procedure.
- Ensure all lost property is correctly delivered to the appropriate area.
- Monitor and patrol the auditoria’s for piracy, picture & sound quality, temperature, customer disturbance and any H&S issues.
- Work effectively using the correct upselling and suggestive selling techniques.
- Be aware of current marketing promotions and assist as required.
- Sell box office tickets and retail products correctly and follow correct cash handling procedures.
- Assist with stock take as required.
- Ensure all wastage is correctly recorded by following the wastage procedures.
- Keep all retail products stocked sufficiently adhering to First In, First Out (FIFO) process, making sure that there is clean and efficient presentation of all products.
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